Rundll32 error message

This error message appears on computer (windows95)
with the following details. The whole computer is a disaster! I cannot open any files on the control panel without receiving the above message. The system has been defraged and Norton Antivirus scanned which said there were no virus detected. When trying to open windows help I also get the error message "winhlp32 is not available" with the same details as listed for the Rundll32 error message. All suggestions would be appreciated.
Thank you.
Details:
Rundll32 caused an invalid page fault in module KERNEL32.DLL at 016f:bff86560 registers
EAX=cool5ed8 CS=016f EIP=bff86560 EFLGS=00010212
EBX=0064Fe34 SS=0177 ESP=0054fff4 EBP=00550000
ECX=815924cO DS=0177 ESI=81592718 FS= 2897
EDX= bff766cl ES=0l77 GS=0000 FDI=005500a8
[email protected]:IP:53,56,8b,Od,88,19,fs,bf,57,33,f6,8b,38,8b,19,89 stack dump

 

Try this page, a listing of common rundll errors and fixes

http://www.generation.net/~hleboeuf/erundl32.htm

 

Try extracting a new rundll32.exe file from your Win95 CD cab files. I think this will work for you:

extract /a d:\win95\win95_17.cab rundll32.exe /l c:\windows

assumes 'd' is the letter of your cd-rom drive.

http://service4.symantec.com/SUPPORT/nav.nsf/docid/1998081714501206

 

Hello and thanks for your help. We tried the
generation.net site and we also tried extracting
the file, neither fixed the problem. We tried to re-install windows 95 and the rundll error message kept appearing and wouldn't let us do that either. We ended up installing a whole new operating system, Windows 98 which is up and running fine.
Thanks again and Happy Holidays. TannerDW