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Runner File Name lacks a '-'

Discussion in 'Hardware' started by BaysFamily, Jan 24, 2007.

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  1. BaysFamily

    BaysFamily Thread Starter

    Joined:
    Jan 16, 2007
    Messages:
    5
    I get an error message on my HP Pavilion "Runner File Name (updates from HP.exe) lacks a '-' (the app id separator". Does anyone know how to fix that problem?
     
  2. griffinspc

    griffinspc

    Joined:
    Nov 16, 2001
    Messages:
    4,022
    This is from an HP tech paper:

    The error message is probably occurring because spyware removal software
    detected the Updates from HP software utility (BackWeb) as spyware and
    improperly removed it. Since only part of BackWeb is removed, it cannot
    fully load when Windows starts and the error message displays. To
    resolve this issue, I recommend you perform the steps given below:

    1. Click Start and select Run.
    2. Type MSConfig and press Enter.
    3. Click the Startup tab.
    4. From the list, uncheck the "Updates from HP" option.
    5. Click OK.
    6. Restart the system.

    Performing above steps will avoid the error message popping at startup.

    If the issue persists even after performing the above steps, the best
    option to resolve the issue would be to uninstall "Update from HP" from
    Add/Remove Programs Utility. After uninstalling the Update from HP the
    system will not be able to install the HP Updates automatically. You
    have to install the updates manually from the HP software and drivers
    web site.

    To remove "Update from HP" software from the computer, follow these
    steps:

    1. Click Start.
    2. Click Control Panel.
    3. Double-click Add/Remove programs.
    4. Click Change or Remove programs.
    5. Select the Updates from HP and click Change/Remove.
    6. Click Apply and click OK.
     
  3. BaysFamily

    BaysFamily Thread Starter

    Joined:
    Jan 16, 2007
    Messages:
    5
    Thank you, I will try it!
     
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