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Running slow and freezes

Discussion in 'Windows XP' started by patrikspongh40, Jan 27, 2012.

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  1. patrikspongh40

    patrikspongh40 Thread Starter

    Joined:
    Jan 7, 2007
    Messages:
    359
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz, x86 Family 15 Model 3 Stepping 4
    Processor Count: 2
    RAM: 510 Mb
    Graphics Card: RADEON X300 Series, 128 Mb
    Hard Drives: C: Total - 152578 MB, Free - 127804 MB;
    Motherboard: Dell Inc., 0M3918
    Antiviru
    s: CA Anti-Virus Plus, Updated: Yes, On-Demand Scanner: EnabledLogfile of Trend Micro HijackThis v2.0.4
    Scan saved at 4:22:48 AM, on 1/27/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\CA\CA Internet Security Suite\casc.exe
    C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
    C:\Program Files\Canon\Solution Menu EX\CNSEMAIN.EXE
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\caamsvc.exe
    C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\isafe.exe
    C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
    C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\CA\SharedComponents\TMEngine\UmxEngine.exe
    C:\WINDOWS\system32\mdmcls32.exe
    C:\Program Files\CA\CA Internet Security Suite\ccEvtMgr.exe
    C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\DOCUME~1\THEBOS~1\LOCALS~1\Temp\Temporary Directory 2 for HijackThis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/?pc=ZUGO&form=ZGAPHP
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll
    O2 - BHO: CA Anti-Phishing Toolbar Helper - {45011CF5-E4A9-4F13-9093-F30A784EB9B2} - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Phishing\toolbar\caIEToolbar.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll (file missing)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo Layers Client\YontooIEClient.dll
    O3 - Toolbar: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll (file missing)
    O3 - Toolbar: CA Anti-Phishing Toolbar - {0123B506-0AD9-43AA-B0CF-916C122AD4C5} - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Phishing\toolbar\caIEToolbar.dll
    O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\casc.exe"
    O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
    O4 - HKLM\..\Run: [CanonSolutionMenuEx] C:\Program Files\Canon\Solution Menu EX\CNSEMAIN.EXE /logon
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [Media Finder] "C:\Program Files\Media Finder\MF.exe" /opentotray
    O8 - Extra context menu item: Download with &Media Finder - C:\Program Files\Media Finder\hook.html
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1301777702015
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: CAAMSvc - CA - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\caamsvc.exe
    O23 - Service: CaCCProvSP - Unknown owner - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\isafe.exe
    O23 - Service: CA Common Scheduler Service (ccSchedulerSVC) - Unknown owner - C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
    O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: TM Engine (UmxEngine) - CA - C:\Program Files\CA\SharedComponents\TMEngine\UmxEngine.exe
    O23 - Service: WinSock Extention Manager (WinExtManager) - Unknown owner - C:\WINDOWS\system32\mdmcls32.exe

    --
    End of file - 7532 bytes
    This computer is running so slow and freezes all the time so hard to do anything on it.
    Heidi
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,064
    You don't have a lot of RAM. Ideally, you'd need at least another 512 MB.

    There are still a couple of things we can do to speed up that computer a little though:

    How much do you care for your CA antivirus?

    I'd uninstall it and replace it with something much lighter, and free, like Microsoft Security Essentials or Avira Antivir.

    How to Uninstall CA

    If the standard uninstall methods don't work, click HERE and use the tools.
     
  3. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,686
    I concur with Phantom010.
    Get rid of that system-hungry CA Internet Security Suite and then replace it with one of the antivirus programs that he recommended.

    Also get rid of Windows Defender.
    There are better free replacements for it that we can recommend.

    What's the model name and model number of that Dell?
    What's the 7-character service tag number on the sticker?

    You definitely need to add more RAM.
    We need to find out first though how much that Dell supports and what type modules it uses.

    -----------------------------------------------------------
     
  4. jean44roy

    jean44roy

    Joined:
    Jan 27, 2012
    Messages:
    3
    whilst playing youtube video the video starts and then stops for afew seconds and then restarts
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,064
    jean44roy,

    Hi and welcome to TSG! :)

    Please start your own thread as we do not wish to confuse the original poster and helpers. Include a complete detailed explanation of your problem.

    Thank you for understanding.
     
  6. jean44roy

    jean44roy

    Joined:
    Jan 27, 2012
    Messages:
    3
    whilst watching youtube videos they start and then stop then start again
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,064
    [​IMG]
     
  8. patrikspongh40

    patrikspongh40 Thread Starter

    Joined:
    Jan 7, 2007
    Messages:
    359
    Dell Dimension 4700
     
  9. patrikspongh40

    patrikspongh40 Thread Starter

    Joined:
    Jan 7, 2007
    Messages:
    359
    okay so unistalled CA and installed Avira Antivir. I couldn't install Microsoft Security Essentials it wouldn't let me. Also took windows defender off too. Now what I know it needs RAM can't afford it right now so.................
     
  10. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,083
  11. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,686
    Use the link that blues_harp28 provided you to load and run the Crucial System Scanner.

    After the scan is finished and the report is displayed, copy-and-paste that link here so we can view the report.

    RAM modules for that desktop are actually pretty cheap.

    -------------------------------------------------------

    If you've uninstalled CA Internet Security Suite, go to the C:\Program Files folder and make sure the CA folder is gone.

    If it's still there, right-click it and then delete it.

    -------------------------------------------------------
     
  12. patrikspongh40

    patrikspongh40 Thread Starter

    Joined:
    Jan 7, 2007
    Messages:
    359
  13. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,686
    Here are the Dell technical specs for the Dell Dimension 4700 desktop.

    It supports up to 4 GB of RAM and supports these modules:

    DDR2 PC2-3200(DDR2-400)

    DDR2 PC2-4200(DDR2-533)


    in capacities of 256 MB and 512 MB and 1 GB.

    The CRUCIAL scan results shows your desktop has 2 - 256 MB PC2-3200(DDR2-400) modules and has 2 empty slots.

    You really should add 2 - 256 MB modules to the 2 empty slots and increase the overall amount to 1 GB.

    Better yet, add 4 - 512 MB modules to all 4 slots and increase the overall amount to 2 GB.

    The MEMORYTEN site is where I buy most of my RAM modules, so I've linked you to that site for your desktop.

    512 MB DDR2 PC2-3200(DDR2-400) modules are currently selling for $9.98 apiece plus shipping.

    -----------------------------------------------------------
     
  14. jean44roy

    jean44roy

    Joined:
    Jan 27, 2012
    Messages:
    3
    i cant copy and paste is there anything else i can do thank you for your help jeanandroy
     
  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,686
    Let's see what's currently in your computer that needs to be uninstalled, updated, added, or replaced.

    Start HiJackThis.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ---------------------------------------------------------
     
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