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Runtime Error with recent restore?

Discussion in 'Windows XP' started by btr94, Feb 7, 2007.

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  1. btr94

    btr94 Thread Starter

    Joined:
    Dec 31, 2006
    Messages:
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    I recently sent my computer into HP's service centers, and they wiped the hard drive. I backed up with Windows Backup on XP, and it restored nicely. The only problem is I get an error when I try to open certain programs:

    For example, SyncToy's error:
    Microsoft Visual C++ Runtime Library
    Runtime Error!
    Program: C:\Documents and Setti...
    This application has requested the Runtime to terminate it in an unusual way.
    Please contact the application's support team for more information.

    I then click OK.

    SyncToy.exe - Application Error
    The exception unknown software exception (0x40000015) occurred in the application at location 0x781346b6. Click OK to terminate. Click CANCEL to debug.

    ANOTHER EXAMPLE, Process Explorer's error:
    Microsoft Visual C++ Runtime Library
    Runtime Error!
    Program: C:\PROGRAM FILES\SYSINTERNALS\PROCESSEXPLORER\PROCEXP.EXE
    This application has requested the Runtime to terminate it in an unusual way.
    Please contact the application's support team for more information.

    I then click OK.

    PROCEXP.EXE - Application Error
    The exception unknown software exception (0x40000015) occurred in the application at location 0x781346b6. Click OK to terminate. Click CANCEL to debug.

    Please help if you know any information.
     
  2. Frank4d

    Frank4d Retired Trusted Advisor

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    Sep 10, 2006
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  3. btr94

    btr94 Thread Starter

    Joined:
    Dec 31, 2006
    Messages:
    20
    I'm not sure how to check that. I tried to install the newest version from the link you provided, however, the same error came up during the installation.
     
  4. btr94

    btr94 Thread Starter

    Joined:
    Dec 31, 2006
    Messages:
    20
    Just an update:

    I have a Windows XP System Recovery Disk from Compaq - would that possibly help? I just want to make sure that it won't erase my hard drive, just repair the OS...
     
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