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Solved Rx 460 (hp oem version) drivers not working on optiplex 755

Discussion in 'Hardware' started by robirocz28, Mar 11, 2019.

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  1. robirocz28

    robirocz28 Thread Starter

    Joined:
    Feb 17, 2019
    Messages:
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    I have a dell optiplex 755 MT (biggest model), i have an ocz 120 gb sdd, a q9650 quad core cpu, a 450 watt thermal take psu, and A22 bios (legacy). with Windows 10 pro. and 7 gb ddr2 ram. I bought a new hp oem rx-460 gpu but its having issues. when gpui is installed everything works but when i try to update driver it downloads and looks like it installs but when i try to enter amd settings i get an error, it says driver is either not installed or malfunctioning, i spent 2 days trying to uninstall and reinstall drivers, i even tried a windows reset. when i go into device manager there is a yellow triangle next to rx 460 under display adapter, when i try to update driver from there it arrors stating to go to manufacturers web site. the gpu did work in my biostar n68s3b but wont work in my optiplex 755 mt. from what i recall when i put it into the biostar windows immediately picked it up and updated through windows update and i then went to amd site and installed catalyst and i think adrenalin and it worked fine. now when i go to amd and down load drivers everything seems ok and if asks me to restart, when i restart everything starts up normal but i cant endter amd settings as i keep getting a error message saying drivers are missing or malfunctioning, when i look at cpuid it shows an amd graphicss card but says something like amd basic display or something similar as opposed to saying rx460. when i test it on cinebench i only get option to text cpu, gpu section is blank. ive tried over and over many different ways and still end up with same result. the screen does change and fills full screen when i put in rx 460 and even flickers when i install updates, it even says drivers were installed correctly and asks for restart. but i cant open up adrenaliun or catlyst or even amd setting. originally i thought that the windows 10 auto update was the problem cause it showed that the rx 460 update failed, but last night i got the update to suceed and windows 10 says up to date but still cant get into adrenalin or amd settings. i got code 43 in device manager and it wont update through device manager either. is it possible since i have legacy bios and no uefi that this graphix card wont work, i read mixed revies on this but i have seen many comments stating that they got an rx 460 to work on there legacy bios, am i installing drivers in the wrong order. i tried downloading all windows 10 updates first and then getting amd drivers but still no luck. i tried getting older versions of adrenalin, and in device manager i tried 5-6 differnt drivers, but all wont work properly, all except for a basic amd display driver(cant remember exact name but its something along the lines of basic amd driver, rx 460 is not in its name like it is in all the other drivers that dont work), but this driver seems very basic kinda like a default, cause i still cant enter settings or adrenalin. The only reason im saying this (amd basic driver) works is because in the properties its the only one that does not say error and working properly. is there anyway i can get this rx 460 working on this machine?
     
  2. lynx1021

    lynx1021

    Joined:
    Jan 7, 2014
    Messages:
    1,901
    You might have the problem that the Graphics card that you chose might be UEFI Bios only. I recently bought a used XFX RX460 for my GA-P45T-ES3G 775 board and it works but when it boots I get this weird flashing screen for a few seconds then it goes on, (I think it is looking for the UEFI BIOS) Make sure you have the latest Bios in your 755. Read where there were some Saphire cards that had switches or buttons on them. I put a oem Dell RadeonHD6350 in my SC430 server and the only drivers that would work were from Dell. You may have one of those wonderful prebuilts that hates AMD GPUs for some reason. I think I lucked out by getting the XFX version.
     
    robirocz28 likes this.
  3. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    My reply and whilst I am sure you will not like it, please accept that it is offered as the best advice

    1. Your Dell spec in full
    https://www.google.co.uk/url?sa=t&r...echspecs.pdf&usg=AOvVaw0u3nEo0wfVt2dxPmalYFeR
    but of course yours has been upgraded to the Q9650 at sometime
    https://ark.intel.com/content/www/u...or-q9650-12m-cache-3-00-ghz-1333-mhz-fsb.html
    as the standard 755 did not come with that processor

    2. That CPU was launched in March 2008 - it is not really suitable for 10 - PLEASE NOTE I do NOT mean that 10 will not run on the computer, but it will never work successfully and the difficulties of drivers etc, will only increase as newer versions of 1o are installed by way of version updates.

    3. Returning to the actual Dell the chipset is the Intel Q35
    Intel® Q35 Express Chipset (ICH9DO)

    and that - also is not really suitable for 10.
    NO updates have been provided by Intel for ev en Windows 8 let alone 10, the last Intel offering for it was on Windows 7.
    AND as shown Dell never supported any OS on that 755 except
    https://www.dell.com/support/home/uk/en/ukbsdt1/drivers/supportedos/optiplex-755
    XP and Vista

    https://www.dell.com/support/home/uk/en/ukbsdt1/product-support/product/optiplex-755/drivers

    4. I therefore conclude that your problems are two fold
    Firstly as mentioned above and secondly the HP model of the RX460 was I think manufactured for HP by MSI
    Its HP part number was
    910486-002

    The spec of the card
    presuming I have the correct HP RX460 is
    Graphics Card Info
    Manufacturer: HP
    Model: RX 460
    Device Id: 1002 67EF
    Subsystem Id: 103C 8303
    Interface: PCI-E
    Memory Size: 2048 MB
    GPU Clock: 1200 MHz
    Memory Clock: 1750 MHz
    Memory Type: GDDR5

    The reason you have the problem besides the first mentioned problem of trying to run 10 on a system that is not really suitable, is IMHO because that card is unlikely to configure in that system using other than the Windows basic graphics - basic render driver
    Microsoft Basic Render driver is the driver software for Microsoft Basic Display adapter, which provides your computer with the display and graphics capabilities when you don’t have the dedicated driver software installed for your graphics card.
    I doubt you will even get it to accept an AMD driver that complies with Windows 10 WDMM - windows display driver model - the earliest of which for 10 was 2.0

    YOUR HP card is as you can see above
    sub system 103C
    confirmed here on this link
    https://www.amd.com/en/support/kb/faq/gpu-55

    So in summary the problem is not the card itself but the card in that system.

    Re the legacy BIOS if the card was only useable with UEFI BIOS then you would not get even a display
    Some RX460 are made for UEFI BIOS to obtain best performance but most cards that in that generation were listed as UEFI were in fact dual BIOS.
     
    robirocz28 and lynx1021 like this.
  4. robirocz28

    robirocz28 Thread Starter

    Joined:
    Feb 17, 2019
    Messages:
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    Thank you for the very detailed reply, i appreciate you took time to look into this. I found out a little bit more, it is and isnt uefi problem, i gues the oem hp rx-460 does not support vesa 103 (600x400 resolution done from memory might be 800x600) dell requires this to work correctly, when i put the rx-460 in my biostar n68s3b system which like the dell does not have uefi it ran flawlessly, Its a problem with older dells and newer gpu's. One person mentioned he fixed it using msi afterburner but did not say how, i downloaded msi afterburner but could not figure out what to do to fix problem if infact that will resolve it. But alot od articles state its a problem with uefi, but clearly its not if i was able to run the rx 460 on biostar without uefi, it must be a dell specific issue, i was able to run an amd hd 6450 on the dell with no issues. to bad i hate to put in so much work with no progress, i got a great deal on that rx 460, 50$ brand new, i guess ill have to use my biostar system for games, it has better ddr3 ram but only has 2 sata ports. I really wanted to try out the q9650 chip i bought on some graphics bench marks, guess im stuck with the amd phenom x 4 810 for now, now im trying to figure out if i should buy a better phenom x 4 to run with rx 460, or if i should buy a different graphics card to run on dell with the q9650. I just redid and customized the dell case plus i have spare 755 i can use for parts, i know i can get a newer computer but i like fixing up these older systems and getting them to perform like a newer rig. i may have it backwards , either the dell is missing vesa 103 or the rx-460 is missing vesa 103 support, either way i cant figure a way to bypass it, my only other thought is to flash rx 460 with a custom bios that has vesa 103 spliced in, but i dont know how to do that and i cant find anyone that has a bios made like that, which is too bad, because alot of forums state this issue but most figure its just a uefi issue not realising its actually a vesa 103 issue, if some one came up with a gpu bios with this fixed it would be a fairly quick fix for all those with this issue.
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Cheers and good luck with it, it is always satisfying to solve such a problem, but I cannot on this occasion, point you in a meaningful direction.
     
  6. robirocz28

    robirocz28 Thread Starter

    Joined:
    Feb 17, 2019
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    btw sorry im new to forums,and no one was replying to my first post, thanks for info and time.
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
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    Messages:
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    You are welcome if you do find the solution - sharing it would be great
     
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