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Safe Mode Only

Discussion in 'Virus & Other Malware Removal' started by JennJ, Feb 3, 2007.

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  1. JennJ

    JennJ Thread Starter

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    Hi, I am here to ask you about my mother-in-laws computer. This may be hard as she cannot connect to the internet and ask herself.

    Recently she started up her computer, Gateway Windows ME, and this is the error she got:

    On a blue screen, An error has occurred. To continue: Press Enter to return to Windows or Press CTRI+ALT+Delete to restart your computer. If you do this you will lose any unsaved information in all open applications. File Name: VMM(01)+000132CA Error: OD: 0028: C00142CA Press any key to continue.


    When continuing, we get the options to start the computer in: Normal ; Logged ; Safe ; or Step by Step mode. We are only allowed to start in safe mode, then a help window pops up. We would like to know what we should do to be able to start back up in NORMAL MODE...... is there a way to fix this?

    Any help would be greatly appriciated!

    Thank you!
     
  2. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    Hi, JennJ :)

    Welcome to TSG.

    What Anti-Virus program is running? Who is your internet provider?
     
  3. JennJ

    JennJ Thread Starter

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    Thank you! I was helped here before for my own computer so i thought I would come back :)

    I don't think they have any anti virus, and they use frontiernet for a provider.
     
  4. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    Hi, JennJ :)

    Perform a Clean Boot and test the computer.

    1. Click Start, click Run, type msconfig in the Open box, and then click OK.
    2. On the General tab, click Selective startup.
    3. Click to clear all of the check boxes under Selective startup.
    4. On the Startup tab, click to select the *StateMgr check box.
    5. Click OK. When you are prompted to restart your computer, click Yes. After the computer restarts, Click Start, click Run, type msconfig in the Open box, and then click OK.

    IMPORTANT: Look closely at the General tab to ensure that the check boxes you cleared are still cleared. Proceed to step 6 if none of the check boxes is selected.

    6. After you verify that your computer is clean-booted in step 5, you can isolate the issue. If the original issue does not reoccur after the clean boot, select one item at a time under Selective startup, and then restart the computer to see if the additional entry reproduces the original issue. If the issue reoccurs after selecting one of these item, the setting producing this issue is within that item. Let us know wich item is reproducing the issue.

    To Return from a Clean Boot State:

    1. Click Start, click Run, type msconfig in the Open box, and then click OK.
    2. On the General tab, click Normal startup.
    3. Click OK. Click Yes when you are prompted to restart your computer.

    Categories That Are Disabled in a Clean Boot
    • System.ini entries
    • Win.ini entries
    • Static virtual device drivers (VxDs)
    • Startup items
    • Environment variables for MS-DOS emulation
     
  5. JennJ

    JennJ Thread Starter

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    Okay thank you, I will copy this down and next time I go to her house I will try this! Thank you, I will let you know what happens :)
     
  6. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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  7. JennJ

    JennJ Thread Starter

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    Well I got all the way to select the StateMgr box and the computer shut down and gave me the blue screen again :( I couldn't go any farther..... any other suggestions? Also am I allowed to get online in safe mode? Because it wouldn't let me, it told me the connection was disabled, but it wasn't (Not sure if you can connect while in safe mode?? Or is if this has to do with the current problem ;) )

    Thank you!
     
  8. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    Hi, JennJ :)

    You cannot connect to the internet as in Safe Mode, only minimal drivers are loaded.

    You can fix your registry or restore the computer to an earlier date. For this you will need to create or download a startup deskette:

    To make the startup disk, follow these directions:
    1. Insert the disk in the A: drive. From the Start menu, select Settings, then Control Panel.
    2. Double-click Add/Remove Programs.
    3. Click the Startup disk tab. Select the Create disk button. Click OK, then close both the Add/Remove Programs window and the Control Panel window.
    After this process is finished, test your disk by leaving it in the drive and clicking Start, then Shutdown, then Restart the computer. This will restart your computer using the system files on your startup disk and will eventually take you to an A:\> prompt, which indicates that you have successfully made the startup disk. If you receive an error message, try reformatting the disk and going through the above steps again.

    If you can't create a boot diskette, you can download one from Here.

    Use the Windows Registry Checker program (Scanreg.exe) to restore a copy of your previous registry in Windows Me. After you restore the registry, you may need to reinstall some programs. To restore the registry, follow the steps below:

    1. Boot your computer from a Windows Me startup disk.
    2. At the startup menu, press Shift-F5 for a command prompt.
    3. At the A:\ prompt, enter C: .
    4. At the C:\ prompt, enter cd windows\command .
    5. At the C:\windows\command prompt, enter scanreg /restore .
    6. Click a registry entry that has the word "Started" next to the date, then press Enter.
    7. Press Enter again to restart your computer.
    Keep me posted.
     
  9. JennJ

    JennJ Thread Starter

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    okay I messed around with it a bit tonight and finally got it to start up in normal mode, but now this error message comes up everytime you start it up

    Devldr16 has caused an error in DEVCON32.DLL Devldr16 will now close

    Do you know what could be causing this? And also it asks you to type in a password everytime it starts up and it never used to. How can I fix this? Thanks again, the hard part for me is it is an older computer, Windows ME and a lot of the things/programs/folders ect. are different than my new computer/ Windows XP.

    Thanks again for your help!!
     
  10. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    Hi, JennJ :)

    Seems that you have a problem with your sound card. Attempt to reinstall the Sound Drivers.

    In regard to the Password, click here for information on how to disable the password request.
     
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