Same ole printer spooler problem

americamba

Thread Starter
Joined
Nov 21, 2002
Messages
723
18363.959
https://support.microsoft.com/en-gb/help/4565483/windows-10-update-kb4565483
includes the update to correct the possible printer problem
The reason I asked the full version was that the original out of band update - available only via the update catalogue applied to
18363.904
However I do not think that is the problem.

americamba
It is I am sure better if you work with just one person, so I will leave you with my colleague Goddess-Bastet
That will enable you to simply post one reply, instead of trying to answer both of our queries
Good luck with it
thank you for your help and patience. I will stay with Goddess alone as you suggest.
 

americamba

Thread Starter
Joined
Nov 21, 2002
Messages
723
You click on this link: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4567512 then click download on the right side next to the correct version (32bit or 64bit - ignore those listed for server) then click on the long string link shown in the popup: http://download.windowsupdate.com/c..._2ea636c671529de2154d48a1181c0f02cd919da5.msu
Is the direct link for the version I believe you need, once downloaded you install like any other program by double-clicking on the file & following instructions.
I downloaded the http://download.windowsupdate.com/c..._2ea636c671529de2154d48a1181c0f02cd919da5.msu file but it bombed with the message that it is NG for my computer. any idea? I just clicked on the link in your message, downloaded and tried to install. Check my screen shot. thanks. I am sticking with you exclusively. I'm counting on you.
 

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Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
394
How is the printer connected to the PC - Wired or Wireless?
Are you trying to print from the PC or via another device?
Have you tried turning off the printer & turning it on again?
 

Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
394
Windows.
Select the Start button, then select Settings > System > About .
At the right, under Device specifications, see System type.

What about the latest driver & firmware for the printer?
 

americamba

Thread Starter
Joined
Nov 21, 2002
Messages
723
Windows.
Select the Start button, then select Settings > System > About .
At the right, under Device specifications, see System type.

What about the latest driver & firmware for the printer?
it is 64 bit. I have had trouble with the driver. Lead me through it according to your idea of the best way. Firmware? I don't know who to check. thanks, Frank
 

Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
394
Thanks.
Please follow my other suggestions to rule out connection problems or driver problems.
 

americamba

Thread Starter
Joined
Nov 21, 2002
Messages
723
I have done all that you suggested but have not fixed it. Can we please start with one fix and go through it together till the end? If it solves it, great; if not, we go through your next idea. Thanks
 

americamba

Thread Starter
Joined
Nov 21, 2002
Messages
723

Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
394
Is the printer connected to the PC via WiFi or via a USB cable?
Have you tried turning the printer off then on again?
 

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