the printerspooler properties are set on automatic. I put in printer again and was told to print test page. I tried but it didn't print but stayed in the queue. The message was: your printer is in error state.Can you post any error message &/or code which may be show?
still stuck. i have reinstalled printer and driver etc but it still fails Please any hope?
Please put up with me again. your colleague, The Goddess, didn't have enough divine strength to help me. She eventually gave up. I would really appreciate starting from scratch with you and you alone. I don't know how I got into two experts; I never did that before. I hope you can can accept me. I usually donate to techguy but this time I will go beyond my usual amount. The service is so great and you volunteer experts deserve our thanks.18363.959
includes the update to correct the possible printer problem
The reason I asked the full version was that the original out of band update - available only via the update catalogue applied to
However I do not think that is the problem.
It is I am sure better if you work with just one person, so I will leave you with my colleague Goddess-Bastet
To enable you to simply post one reply, instead of trying to answer both of our queries
I would advise you not to renew and to use the included Defender. On 10 that is now part of Windows Security and its overriding benefits areI have (paid) avast premium which has to be renewed in 2 days. Is it worth it? Is Windows defender enough?
I did the avast uninstall but then ran into problems about Microsoft pins and passwords. It said my my pin couldn’t be found and similar things, probably with the reboot after the uninstall of advanced. So i’m stuck because I can’t access the alternative email they want to use. I can’t even use Control panel restore order or whatever it’s called because I can’t get in to the computer. Don’t worry about me for a while. I’ll try to work this out because it wasn’t the subject of this request. If I can’t do anything, I may have to ask you for help. ThanksWith reference to the above - Avast can at times result in problems with windows communication with a printer - as indeed can any antivirus.
If you are going to uninstall Avast, then when you have done so we can address the printer issue
Please inform me of your decision.
If you decide to keep AVAST we can I am sure still get the printer to work, but your decision regarding AVAST is required first please
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