Same ole printer spooler problem

americamba

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Nov 21, 2002
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I went through these steps but still have the same failure.

Could the following mean something?


In step three, (the printer wizard) point #6 of the HP support page, it says to select port USB001 and then click next. However, this choice doesn't come up.

I will keep trying and keep you informed. Obviously, windows and HP have this covered but somehow either I am missing some essential step or my laptop is set in an error mode. Thanks for your help. Just checking in. I will go back over other options you suggested in previous posts.
 

Macboatmaster

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Please see my screenshot
Untitled.png

Are you sure that clicking on the drop arrow shown by the right facing red arrow, there is not then a usb port shown by the upward facing arrow
 

americamba

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I ran several runs with different outcomes, but no success. What does the attached screenshot tell us? Maybe this is the charmed way. What icon on the desktop?
 

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Macboatmaster

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Unfortunately I have to surender.
It reports the device has NOT been connected to the computer - as you can see where it says double click device icon on desktop

As you know we are now on post 93 and all simply to connect a printer.
Please may I stress that it would not matter if we were on a 200 post couint, if I could see some way to progress this, but I regret I cannot
My very best wishes in solving it.


There are two notifications shown on your last attached report - have you checked in case one relates to the printer.,

After all the hours you have spent on this, I recommend you take the laptop and the printer to the local computer shop, not one of the giant multiples. It should cost no more than a few £s for him to connect and find the problem that you have, fixing it hands on should be very simple.
 

Macboatmaster

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americamba
May I repeat, as there appears to be some misunderstanding on your part - what I said in my post 94
Please may I stress that it would not matter if we were on a 200 post count, if I could see some way to progress this, but I regret I cannot
My very best wishes in solving it.
As I also mentioned in the personal conversation - I am not allowed to take control of your computer - all help MUST be in the forums
However an HP Support Assistant may be able to offer this support as a way of solving the issue.
The link to HP Support is
https://support.hp.com/gb-en/contact-hp

but you will need to set that for access to support in your location.
As I said on post 94 and in reply to your conversation

My very best wishes in solving it.
 
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