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Samsung Laptop Freezing/Not Responding

Discussion in 'Windows 7' started by Optim, Feb 6, 2014.

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  1. Optim

    Optim Thread Starter

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    Samsung 17.3" Series 3 Notebook
    Model Number: NP305E7A-AO2US
    OS: Windows 7 Home Premium (64-Bit)


    I'm not sure what information to give besides that.


    It will freeze up and not respond whenever I try to use the internet, go to pictures/documents/music, or click the start menu. Sometimes if I wait (longest time waited so far is 30 minutes) it will start again, only to freeze a little while later. I ran my antivirus software and tried troubleshooting any problems. I have not visited any new sites or downloaded any new software that could cause a problem. It has been doing this for about 2 days now. I tried backing up my files but it ran into an error. Any other information that you need, just tell me,
     
  2. Hingle

    Hingle Banned

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    From Elevated Command type:



    Hit enter. Type y at the prompt hit enter, type shutdown -r hit enter.

    [​IMG]



     
  3. Optim

    Optim Thread Starter

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    I'm not sure what to do?


    Every time I try to it freezes up?
     
  4. Optim

    Optim Thread Starter

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    It popped up, but went before I could type anything?
     
  5. Hingle

    Hingle Banned

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    Can you boot the machine into Safe Mode at all?
     
  6. Optim

    Optim Thread Starter

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    I held down the power button and put it in Safe Mode. What now?
     
  7. Hingle

    Hingle Banned

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    Perform a clean startup and see if you can boot into windows normally.Just do this after you run the check disk from safe mode.
     
  8. Optim

    Optim Thread Starter

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    It let me get about 10 minutes of use before it froze up, which is an improvement.
     
  9. Hingle

    Hingle Banned

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    Did you run the check disk and how long are you able to run in safe mode?

    If you are freezing up in safe mode, then we might be looking at a hardware issue, if you run fine in safe mode and are obviously freezing in normal mode we are looking at malware.
     
  10. metallica5456

    metallica5456 Trusted Advisor

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    in safe mode click START, then type into the search box CMD. At the top of the search results you will see the command program RIGHT CLICK it and select run as administrator. Then in the command prompt type CHKDSK /R (NOTE the space between the K and the /.) See if this allows you to run it completely.
     
  11. Optim

    Optim Thread Starter

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    I cannot get on the internet in safe mode. It froze up when I was trying to open my picture folder, but quickly let me move my mouse around again. It let me type in y, and then the window just disappeared.


    I did the CMD and it took me to a screen that says preparing security options.
     
  12. Hingle

    Hingle Banned

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    Since you are having freezing in safemode, it seems that you are having a heat or hardware issue.

    I would suggest you re seat the HDD and ram, also clean the fan with compressed air, there are many videos on Youtube that detail the subject
     
  13. Optim

    Optim Thread Starter

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    Okay. Thank you for all the help!
     
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