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Samsung Laptop Recurring Bluetooth Issues

Discussion in 'Hardware' started by jp301, Jun 15, 2015.

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  1. jp301

    jp301 Thread Starter

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    Jun 15, 2015
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    Hi, I have a Samsung NP700Z5B-S01UB running Windows 7 64-bit. It's been a great computer and I've had no issues that I couldn't manage, but for the past few months it has been having an issue I just can't seem to get fix. The computer comes with Bluetooth built in and the Bluetooth had worked without issue for 2 years or so. When about six months ago it decided to stop working. I tried to update the drivers, but windows does not even recognize that the hardware is there. I thought it was possible that the hardware may have failed, but after doing a system rollback the Bluetooth started working. It worked for a few months, but has started up again. I removed a few windows update that I found others were having issues with which did not help. It seems to be related to windows updates given that every time it stops working if I roll the system back to before the most recent update the Bluetooth usually comes back, but this time it brought the Bluetooth options back but still doesn't see the hardware at all. I've checked all the services and all of the necessary services are running, but I'm coming up empty. Any insight would be greatly appreciated
     
    Last edited: Jun 15, 2015
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