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Samsung Notebook Battery Won't Power Notebook

Discussion in 'Hardware' started by rts007, Jul 12, 2015.

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  1. rts007

    rts007 Thread Starter

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    My wife has a two-year-old Samsung notebook. Recently when she unplugged it the machine cut off, even though the battery said 79% charged (it wouldn't charge any further). I figured that the battery was bad so I bought another one from Amazon.

    This one charges to 100% percent and does exactly the same thing. I'm perplexed but think there's something going on with the motherboard that won't let it use battery juice, even if Windows 8.1 says it's 100% charged.

    I've tried the hold the power button down for 1 min with the battery out trick to no avail.

    Any ideas? I'm stumped and think I might need to get her another notebook.

    Thanks, Robert
     
  2. managed

    managed Trusted Advisor Spam Fighter

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    Hi and welcome to TSG.

    What model Samsung is it ? Does it work properly with the battery removed and just powered with the charger ?
     
  3. rts007

    rts007 Thread Starter

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    Thanks. It's a Series 5, NP550P5C-A01UB

    Yes, it works perfectly on AC power and no battery.
     
  4. managed

    managed Trusted Advisor Spam Fighter

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    Thanks for the info.

    Unfortunately I can't find anything online about your particular problem. Try leaving it overnight with the laptop turned off and the charger plugged in.
     
  5. rts007

    rts007 Thread Starter

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    That's how it sits every night. Thanks for checking.
     
  6. managed

    managed Trusted Advisor Spam Fighter

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    Sadly this does look like a motherboard fault so I think you will need a new laptop.
     
  7. rts007

    rts007 Thread Starter

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    Thanks, Allan. I'm afraid I agree with you.
     
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