Samsung Notebook Battery Won't Power Notebook

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rts007

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My wife has a two-year-old Samsung notebook. Recently when she unplugged it the machine cut off, even though the battery said 79% charged (it wouldn't charge any further). I figured that the battery was bad so I bought another one from Amazon.

This one charges to 100% percent and does exactly the same thing. I'm perplexed but think there's something going on with the motherboard that won't let it use battery juice, even if Windows 8.1 says it's 100% charged.

I've tried the hold the power button down for 1 min with the battery out trick to no avail.

Any ideas? I'm stumped and think I might need to get her another notebook.

Thanks, Robert
 

managed

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Hi and welcome to TSG.

What model Samsung is it ? Does it work properly with the battery removed and just powered with the charger ?
 

rts007

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Thanks. It's a Series 5, NP550P5C-A01UB

Yes, it works perfectly on AC power and no battery.
 

managed

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Thanks for the info.

Unfortunately I can't find anything online about your particular problem. Try leaving it overnight with the laptop turned off and the charger plugged in.
 

managed

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Sadly this does look like a motherboard fault so I think you will need a new laptop.
 
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