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Samsung Smart TV suddenly stopped connecting to internet

Discussion in 'Networking' started by sabdein, Apr 9, 2015.

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  1. sabdein

    sabdein Thread Starter

    Joined:
    Apr 9, 2015
    Messages:
    1
    I have been using my Samsung Smart TV for a couple of years with no problem. However, yesterday it decided that it could no longer connect to the internet. It tells me that the "network is not connected" and I need to set up a "wireless network using an internal LAN adapter". When I start the process my router name shows up and I can click on it. The tv shows that it is checking the connection and then has the message that it is "connected to the wireless network but not the router". The following settings are found automatically by the tv:

    MAC Address: 5c:a3:9d:02:d5:43
    IP Address: 192.168.1.72
    Subnet Mask: 255.255.255.0
    Gateway: 192.168.1.254
    Server: 192.168.1.254

    I did an ipconfig and PING test for the tv and the router and these are the results:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\sabdein>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Stacy
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : attlocal.net

    Wireless LAN adapter Local Area Connection* 4:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
    Physical Address. . . . . . . . . : 5A-E3-47-59-58-CF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1A-E3-47-59-58-CF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : attlocal.net
    Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network
    Adapter
    Physical Address. . . . . . . . . : 28-E3-47-59-58-CF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2602:306:cd5b:4060::2d(Preferred)
    Lease Obtained. . . . . . . . . . : Thursday, April 9, 2015 9:41:53 PM
    Lease Expires . . . . . . . . . . : Saturday, May 9, 2015 9:41:53 PM
    IPv6 Address. . . . . . . . . . . : 2602:306:cd5b:4060:9534:e87f:7ef9:2cac(Pr
    eferred)
    Temporary IPv6 Address. . . . . . : 2602:306:cd5b:4060:a128:4bc1:e44e:95a1(Pr
    eferred)
    Link-local IPv6 Address . . . . . : fe80::9534:e87f:7ef9:2cac%5(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.111(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, April 9, 2015 9:34:48 PM
    Lease Expires . . . . . . . . . . : Friday, April 10, 2015 9:34:48 PM
    Default Gateway . . . . . . . . . : fe80::46e1:37ff:febb:4eb0%5
    192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 103342919
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-9C-DB-8E-20-1A-06-E3-CD-95

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 20-1A-06-E3-CD-95
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:97:2a2a:932a:4bf9(Prefer
    red)
    Link-local IPv6 Address . . . . . : fe80::97:2a2a:932a:4bf9%8(Preferred)
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 452984832
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-9C-DB-8E-20-1A-06-E3-CD-95

    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.attlocal.net:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : attlocal.net
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\sabdein>PING 192.168.1.64

    Pinging 192.168.1.64 with 32 bytes of data:
    Reply from 192.168.1.64: bytes=32 time=80ms TTL=64
    Reply from 192.168.1.64: bytes=32 time=11ms TTL=64
    Reply from 192.168.1.64: bytes=32 time=17ms TTL=64
    Reply from 192.168.1.64: bytes=32 time=7ms TTL=64

    Ping statistics for 192.168.1.64:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 80ms, Average = 28ms

    C:\Users\sabdein>ping 192.168.1.64

    Pinging 192.168.1.64 with 32 bytes of data:
    Reply from 192.168.1.64: bytes=32 time=117ms TTL=64
    Reply from 192.168.1.64: bytes=32 time=19ms TTL=64
    Reply from 192.168.1.64: bytes=32 time=7ms TTL=64
    Reply from 192.168.1.64: bytes=32 time=2ms TTL=64

    Ping statistics for 192.168.1.64:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 117ms, Average = 36ms

    C:\Users\sabdein>ping 192.168.1.72

    Pinging 192.168.1.72 with 32 bytes of data:
    Reply from 192.168.1.72: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.72: bytes=32 time=4ms TTL=64
    Reply from 192.168.1.72: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.72: bytes=32 time=4ms TTL=64

    Ping statistics for 192.168.1.72:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 4ms, Average = 3ms

    So, now I am so frustrated because I dont know what else to do :confused: Please help. I need Netflix!!!!!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,904
    First Name:
    Wayne
    thats all looking good

    have you tried a powercycle
    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router, computers and TV also unplug their power cables.
    • Wait at least 1 to 5 minutes. We have found in some instances you need to wait at least 15 minutes
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------
     
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