Samsung Smart TV suddenly stopped connecting to internet

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

sabdein

Thread Starter
Joined
Apr 9, 2015
Messages
1
I have been using my Samsung Smart TV for a couple of years with no problem. However, yesterday it decided that it could no longer connect to the internet. It tells me that the "network is not connected" and I need to set up a "wireless network using an internal LAN adapter". When I start the process my router name shows up and I can click on it. The tv shows that it is checking the connection and then has the message that it is "connected to the wireless network but not the router". The following settings are found automatically by the tv:

MAC Address: 5c:a3:9d:02:d5:43
IP Address: 192.168.1.72
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.254
Server: 192.168.1.254

I did an ipconfig and PING test for the tv and the router and these are the results:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\sabdein>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Stacy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : attlocal.net

Wireless LAN adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : 5A-E3-47-59-58-CF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 1A-E3-47-59-58-CF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : attlocal.net
Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network
Adapter
Physical Address. . . . . . . . . : 28-E3-47-59-58-CF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2602:306:cd5b:4060::2d(Preferred)
Lease Obtained. . . . . . . . . . : Thursday, April 9, 2015 9:41:53 PM
Lease Expires . . . . . . . . . . : Saturday, May 9, 2015 9:41:53 PM
IPv6 Address. . . . . . . . . . . : 2602:306:cd5b:4060:9534:e87f:7ef9:2cac(Pr
eferred)
Temporary IPv6 Address. . . . . . : 2602:306:cd5b:4060:a128:4bc1:e44e:95a1(Pr
eferred)
Link-local IPv6 Address . . . . . : fe80::9534:e87f:7ef9:2cac%5(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.111(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, April 9, 2015 9:34:48 PM
Lease Expires . . . . . . . . . . : Friday, April 10, 2015 9:34:48 PM
Default Gateway . . . . . . . . . : fe80::46e1:37ff:febb:4eb0%5
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 103342919
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-9C-DB-8E-20-1A-06-E3-CD-95

DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 20-1A-06-E3-CD-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:97:2a2a:932a:4bf9(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::97:2a2a:932a:4bf9%8(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 452984832
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-9C-DB-8E-20-1A-06-E3-CD-95

NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.attlocal.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : attlocal.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\sabdein>PING 192.168.1.64

Pinging 192.168.1.64 with 32 bytes of data:
Reply from 192.168.1.64: bytes=32 time=80ms TTL=64
Reply from 192.168.1.64: bytes=32 time=11ms TTL=64
Reply from 192.168.1.64: bytes=32 time=17ms TTL=64
Reply from 192.168.1.64: bytes=32 time=7ms TTL=64

Ping statistics for 192.168.1.64:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 80ms, Average = 28ms

C:\Users\sabdein>ping 192.168.1.64

Pinging 192.168.1.64 with 32 bytes of data:
Reply from 192.168.1.64: bytes=32 time=117ms TTL=64
Reply from 192.168.1.64: bytes=32 time=19ms TTL=64
Reply from 192.168.1.64: bytes=32 time=7ms TTL=64
Reply from 192.168.1.64: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.1.64:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 117ms, Average = 36ms

C:\Users\sabdein>ping 192.168.1.72

Pinging 192.168.1.72 with 32 bytes of data:
Reply from 192.168.1.72: bytes=32 time=2ms TTL=64
Reply from 192.168.1.72: bytes=32 time=4ms TTL=64
Reply from 192.168.1.72: bytes=32 time=3ms TTL=64
Reply from 192.168.1.72: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.1.72:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 3ms

So, now I am so frustrated because I dont know what else to do :confused: Please help. I need Netflix!!!!!
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
thats all looking good

have you tried a powercycle
------------------------------------------------------------------------

How to power cycle

“power cycle” process to reboot or reset the modem/router
  • Switch off all the devices modem, router, computers and TV also unplug their power cables.
  • Wait at least 1 to 5 minutes. We have found in some instances you need to wait at least 15 minutes
  • Plug the power cords back in, but don’t switch them on.
  • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
  • Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
  • Now turn on your computer, You should now be able to access the Internet.
------------------------------------------------------------------------
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top