Samsung TV won't connect to internet

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kwendelken

Thread Starter
Joined
Dec 26, 2012
Messages
1
My Samsung UN46C7000 will not connect to my wireless internet. It was connected in the past, but when I go through the test, it fails at "IP address, Subnet, Gateway, DNS Server Test Failed" I have done the typical reomve power from router/wireless combo, wait 30 seconds, plug back in.

My other wireless devices connect to my wireless network with no issues. I even disconnected one and reconnected just to verify I had my security code correct.

I saw something from Samsung that says DHCP needs to be enabled, but I believe this is disabled on my router and not sure how to change it.

Samsung support suggests manually configuring my network, but I don't think that is the best solution.

Please help - spent too many hours on this already!
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
can we see an ipconfig /all from the faulty samsung and also from a working connected PC

make sure we know which is which

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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

This should also work for windows 8
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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