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Sandisk cruzer profile problem.

Discussion in 'Hardware' started by Slumpsum, Mar 28, 2007.

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  1. Slumpsum

    Slumpsum Thread Starter

    Joined:
    Mar 28, 2007
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    Hi all,
    I recently bought a cruzer Profile. The first time I used it I added fingerprints, Username and Password. Today I logged in (with a fingerprint) and deleted all the fingerprints, thinking I would be able to use it on my MP3 player. Now I can’t log in at all (or set up new fingerprints). The moment I insert my cruzer profile, it prompts me to run the software (unlock Cruzer Profile), and then it asks for a fingerprint. I've tried all ten and they all fail. I can't see how it will allow you to delete all ten and then ask you for one as you try to log back in.
    I have tried formatting it, but it keeps coming up with "Windows was unable to complete the format".
    My Computer and Device Manager shows 2 drives, one shows the Profile logo (Local Disk) and the other one Removable Disk. I can brose the Local Disk. There are several files (autorun, CruzerLoginSetup, CruzerProfile, CruzerProfileHelp, gdiplus.dll, tfm.dll, and movie clips). I ran the CruzerLoginSetup, witch installs the software and asks for a reboot, after that there is no way of accessing the software without a fingerprint, witch it keeps asking me. If I run CruzerProfile it directly asks for my fingerprint. I think I have tried just about everything.
    There is no way that I can access the Cruzer Profile or software so that I can enter new fingerprints.
    Has anyone had similar problems?
    Is there any way to forcibly format the device and start from scratch?
     

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