1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Scan to Email on HP CM2320 Printer

Discussion in 'Web & Email' started by Bdogle, Dec 7, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. Bdogle

    Bdogle Thread Starter

    Joined:
    Dec 2, 2010
    Messages:
    85
    Hello All,

    We have recently purchased a HP CM2320. It has the capability of automatically emailing a scanned document.

    We use Gmail as our email provider.

    I have attached an image of the available settings on the printer.

    When I try to scan and email a document it says "An error occurred while sending the email, try sending again" or "Could not connect to the SMTP server".

    Has anyone had an experience with this printer? Any thoughts any ideas?
     

    Attached Files:

  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,421
    First Name:
    Wayne
  3. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    I do not believe you can do that directly from the scanner unless there is an account on Gmail that can be authenticated. That would be amount to an open relay on Gmail......probably not gonna happen. If it works let me know
     
  4. Bdogle

    Bdogle Thread Starter

    Joined:
    Dec 2, 2010
    Messages:
    85
    I have attempted port 587, still get the "An error occurred while sending the email, try sending again".

    There are no security settings.
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,421
    First Name:
    Wayne
  6. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    You need a local SMTP server like an Exchange server or IIS set up with an SMTP server. It will not work otherwise.
     
  7. Bdogle

    Bdogle Thread Starter

    Joined:
    Dec 2, 2010
    Messages:
    85
    Rockn, i have this set up. You just assisted me in configuring this properly for my phone system.
     
  8. Bdogle

    Bdogle Thread Starter

    Joined:
    Dec 2, 2010
    Messages:
    85
    Bump.
     
  9. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    You need to enter your Exchange server information, not Gmail's server information. You would create an Exchange account for the scanner to send e-mails from.
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1030137

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice