gateway model#zx6971 Pentium 4gb of ram 64 bit. my hp officejet 5610 all-in-one is not scanning. it says this system does not meet one or more of the minimum requirements needed to install this product. the installation cannot continue. the operating system is not supported. the installation cannot continue until this is resolved. it tells me to upgrade computers operating system. when I hit scan on the scanner a orange explanation mark appears and it says no scan options/.