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Scanner Issue - fi-4340C Image Scanner

Discussion in 'Hardware' started by IHaveLostIT, Dec 18, 2009.

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  1. IHaveLostIT

    IHaveLostIT Thread Starter

    Joined:
    Dec 18, 2009
    Messages:
    3
    Hi there

    Just looking for some advice on an issue I am having at work.

    A user cannot scan with the above scanner. They are getting the following error.

    Scanner Status - 0 Error Number =1116 Twain Data Source Not Found Please Reinstall Scanner Software.

    The Scanner is detected in Device Manager (No errors next to it)

    I have uninstalled the software and reinstalled but the user gets the same issue.

    I have added them as a local admin and once the software is installed I have logged on as the user. It detects that new hardware has been found and continues with the install but then they get the same issue.

    Another user can log on to the machine and it works fine!

    I have reseated the scanner to force it to pick up the connection but SAME ISSUE!

    Any ideas would be greatly appreciated.

    User is on Windows 2000

    Thanks
     
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