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Scanner not detected by MS Office 2007 - Microsoft Office Document Scanning

Discussion in 'Business Applications' started by stone610, Feb 16, 2009.

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  1. stone610

    stone610 Thread Starter

    Joined:
    Jan 9, 2008
    Messages:
    22
    MS Office 2007 - Microsoft Office Document Scanning is not able to recognize the scanner.
    Every time when given scan its giving error message "Scanner not responding".
    But scanner working fine when using MS Office 2003 - Microsoft Office Document Scanning. Also it works with software called Desktop Bind V2.

    OS: Windows XP 32-bit
    Scanner: RICOH IS200e Network Scanner.
     
  2. azmak

    azmak

    Joined:
    Jan 21, 2009
    Messages:
    57
    check if you have installed all the office updates.
    check if there are any latest scanner drivers, update the drivers for your scanner.
    run office diagnostic and check if there are any errors
     
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