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scanner or WindowsXP

Discussion in 'All Other Software' started by tech(once), Apr 26, 2004.

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  1. tech(once)

    tech(once) Thread Starter

    Apr 26, 2004
    Background: Purchased new Dell computer in December, installed it in January, unaware that free technical assistance is only good for thirty days. All equipment, old and new, properly installed and apparantly running.

    Problem: Scanner output when sent to the computer will not accept modifications to documents as it did in prior installation. Possibly a "read only" situation?

    Attempted corrective action: Call Dell--will assist for a price
    Upgrade software with available HP 4100C program at HP.com--System states the program is not in the system. (Dell installed their own version?)

    Remove installed software and replace with original which came with the equipment--Disk file informs me that it cannot be loaded with WindowsXP system.

    Result: Use restore program and look someplace else while things remain the same. Also note that Scan Wizard will send output out in only one file format, Paint Shop Pro Image in one of four formats PNG, BMP, JPG, TIF. Previously I could send it to Word in Rich Text Format and had no problems.

    Question: Is there anything I can do to solve this problem without buying a new scanner, as recommended, or going to Dell or HP at a cost? is there a better graphics or video software out there that will provide me with photo as well as document facilities?
  2. cheese


    Jun 22, 2003
  3. buck52

    buck52 Banned

    Mar 9, 2001
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