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Scanner problem

Discussion in 'Hardware' started by pauld63, Sep 26, 2003.

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  1. pauld63

    pauld63 Thread Starter

    Joined:
    Jan 23, 2002
    Messages:
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    Under W98SE i am getting the message in the lower right hand corner in a rectangle box "Finding Scanner" and then I get "Unable to connect with scanner". This is upon booting up OR when I connect to the internet. I have had a couple of scanners with this computer and was in the process of installing the 3rd one (one at a time), but it didn't work out so I do not have a scanner currently. I do have one on the way in a few days, but would like to get rid of the message before installing the new one. I removed Paper Port and OCR software that was installed with the last scanner, but I am still getting the messages. Something is still there........... Please help..........
     
  2. GwizJoe

    GwizJoe

    Joined:
    Aug 19, 2003
    Messages:
    272
    Uninstalling the software was a good start,but you will also have to look into the device manager to see if they are showing up there,and "removing" them if they are...
     
  3. slipe

    slipe

    Joined:
    Jun 27, 2000
    Messages:
    6,832
    Also delete the scanner from control panel if it is there.

    Paperport nor your OCR software is the twain driver for your scanner. Find the driver software and delete it before jumping through too many hoops. It is usually in add/remove programs.
     
  4. pauld63

    pauld63 Thread Starter

    Joined:
    Jan 23, 2002
    Messages:
    68
    Went into msconfig from start-run and removed the check on Visioneer One Touch. Problem corrected and have new scanner up and running. Thanks for the help............
     
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