Scanner Problems

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JLL

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Joined
Apr 19, 2005
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9
After buying a new computer, Windows XP I installed the set up disk of my HP Scanjet 3970. After everything is installed and I try to scan a document I get an error message. An unexpected internal error has occurred. Click OK to close the progran, and then try one of the following.
Did all that and still get the same message. :confused:
 
Joined
Jul 17, 2005
Messages
19
The easiest is likely to call HP...

Alternately, you can uninstall the software. Reboot. Close all open programs & reinstall the software.

P2E

JLL said:
After buying a new computer, Windows XP I installed the set up disk of my HP Scanjet 3970. After everything is installed and I try to scan a document I get an error message. An unexpected internal error has occurred. Click OK to close the progran, and then try one of the following.
Did all that and still get the same message. :confused:
 

TerryNet

Terry
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Mar 23, 2005
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81,424
Also it's a good (necessary) idea to check on the HP web site to make sure you have the latest drivers/updates for Windows XP for your scanner.
 
Joined
Nov 11, 2004
Messages
150
Glad that your problem was solved. JLL, but some of us would like to know what the solution was. Did changing the USB Cable like rodeognome suggested solve the problem or did you need an updated Driver? Or was it something else. Just curious.
 
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