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Scanners do not work when logged on to the domain

Discussion in 'Networking' started by raj_kalangutkar, Aug 13, 2009.

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  1. raj_kalangutkar

    raj_kalangutkar Thread Starter

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    OK I'm running windows xp with sp3 and the server which is the domain controller is running Linux. I have connected the HP all in one scanner ,printer to this windows xp machine. When I'm logged on locally as the administrator on this machine the scanner works fine when i try to scan using the hp solution center to scan the documents. But when i log on to the domain and try scanning using the solution center or even adobe photoshop or any other software it just will not scan and it tells me to reinstall the drivers of the scanner. The printer works fine. Just the scanner does not work. We have been facing this problem since forever now for like the past 2 years and nobody has been able to solve it. Hence I decided to talk to the experts. Please help me.. Thanks.

    P.s. This happens with any of the all in one printers, scanners, fax...blah..
    I havent tried with a simple plain scanner tho..
     
  2. JohnWill

    JohnWill Retired Moderator

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    In order to use the scanner like that, you really should be using network capable AIO devices, they're designed for that task. It's not unusual for a USB connected device to be a problem in other environments.
     
  3. raj_kalangutkar

    raj_kalangutkar Thread Starter

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    U mean to say that these normal all in one devices will never work properly when I log on to the domain??
     
  4. JohnWill

    JohnWill Retired Moderator

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    I'm saying that typically USB connected AIO devices only work on the machine they're connected to. In addition, I recently ran across a client that had the same issue, when not logged into their network they could scan, and when they actually logged in, the scanner refused to scan. My solution was a networked AIO printer/scanner that works like a champ for all concerned. Sounds just like your situation, and I never did figure out why it had the issue. This was a Canon AIO FWIW.
     
  5. raj_kalangutkar

    raj_kalangutkar Thread Starter

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    Alright thanks JohnWill.. ur of great help. I will try out a networked AIO device.
     
  6. avisitor

    avisitor

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    Are you trying to access the scanner on the local PC or across the network?
     
  7. JohnWill

    JohnWill Retired Moderator

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    I think he's trying to access it locally. It "should" work, but I've seen this exact scenario, and Canon or myself couldn't figure out why it didn't work when logged into the domain. :)
     
  8. raj_kalangutkar

    raj_kalangutkar Thread Starter

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    yes i'm working locally but when I'm logged on to the domain. Nobody has been able to solve this problem. So I'm guessin il have to go with johnwill bout the networked AIO devices
     
  9. JohnWill

    JohnWill Retired Moderator

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    I wish I knew why it happened, but with my hands on one personally, I still couldn't get it to work! :D
     
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