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Scanstub.exe / Norton 360

Discussion in 'Virus & Other Malware Removal' started by tysee, Oct 27, 2007.

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  1. tysee

    tysee Thread Starter

    Oct 27, 2007
    So during the transition of going from Norton Internet Security and Norton 360... I'm guessing some sort of trojan jumped out at me, or some other type of virus.

    Just to give you a general idea of what's going on and new things that have happened in the 2 minute span.

    1. "Windows Security Alter. Warning! Potential Spyware Operation!...." They even spelled unauthorized wrong... with no 'u'. That's new.
    2. When I try to connect to my Norton 360, it's popping up saying "scanstub.exe"
    3.I'm getting pop-ups even though I have a pop-up blocker every 2 minutes saying internet speed monitor
    4. It's not letting me get into my control panel, or change my desktop, or access properties just about anywhere.

    I'm wondering what I can do... and I would absolutely appreciate the heck out of anyone who might be able to offer me some assistance here. Until then I'll keep trying to run norton.

    Thanks in advance if anyone can help
  2. tysee

    tysee Thread Starter

    Oct 27, 2007
    yea, i guess i figured no one would know what to do
  3. cybertech

    cybertech Retired Moderator

    Apr 16, 2002
    Hi, Welcome to TSG!!

    Click here to download HJTInstall.exe
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
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