Screen goes black after XP logo

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JBgobears

Thread Starter
Joined
Apr 20, 2004
Messages
11
I have a new laptop running XP SP2. Whenever I startup my computer, immediately after the xp logo is displayed, the screen goes black and nothing happens for a minute or so. Does anyone know why this happens?
 

JBgobears

Thread Starter
Joined
Apr 20, 2004
Messages
11
Hijack this:

Logfile of HijackThis v1.99.0
Scan saved at 5:11:14 PM, on 2/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\InterVideo\Common\Bin\WinRemote.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\DfrgNtfs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jim Burleson\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.intervideo.com/windvd.asp
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [WINREMOTE] "C:\Program Files\InterVideo\Common\Bin\WinRemote.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=laptop
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: HP WMI Interface - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 

RAM-PAGE

Banned
Joined
Dec 19, 2004
Messages
2,355
Looks suspicious: O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)

I had the same start-up problem for about a week, until I used Frag-Shield to pad the MFT on drive C:

Maybe that is the problem.
 
Joined
Nov 2, 2002
Messages
22,468
You might want to to download a good Spyware and Trojan Removal program.

Spybot Search and Destroy:
http://www.safer-networking.org/index.php?page=spybotsda

SpySweeper:
http://www.webroot.com/wb/products/spysweeper/index.php
This will also protect your home page from being hijacked.

Ad-Aware:
http://www.lavasoft.de/

With any of the above three programs, just like with Anti-Virus software, should have the latest updates installed before doing a scan. You might also want to scan in safe mode after getting all the updates.

CWShredder:
http://www.spywareinfo.com/downloads/tools/CWShredder.exe

KazaaBeGone
http://www.spywareinfo.com/~merijn/files/kazaabegone.zip

Programs that can help prevent getting infected:

Spyware Blaster
http://www.javacoolsoftware.com/spywareblaster.html

Spyware Guard
http://www.wilderssecurity.net/spywareguard.html

============

In IE, Tools / Internet Options / Settings button / View Objects Button - Remove anything that shows as Unknown.
 
Joined
Nov 2, 2002
Messages
22,468
What is "Frag-Shield"? I did a quick search on the Internet and didn't come up with anything by that name.

What errors are you getting?

What were the results of some of the other software scans?
 

JBgobears

Thread Starter
Joined
Apr 20, 2004
Messages
11
No spyware scans or Norton Anti-virus came up with anything. Once everything loads, I have no problems. It just takes forever to get from the xp logo screen to the desktop. I tried to use Frag-Shield from Diskeeper from the reference above.
 
Joined
Nov 2, 2002
Messages
22,468
Usually a Defrag isn't going to make that much of a difference in this situation, which seems to be the case here.

How is TCP/IP configured. For example, is it set to obtain an IP address automatically. If so, is there a device like a router that is assigning an IP address. The reason to check is that one possibility is that the computer is waiting for that IP address.

Also, from MSCONFIG, how many programs are set to start automatically. Can you remove any you don't need.
 

JBgobears

Thread Starter
Joined
Apr 20, 2004
Messages
11
Tried MSCONFIG, didn't help any. I think that would affect the startup after explorer.exe loads, this happens before all that, the computer just sits there for 30 seconds and does nothing, then springs into action.
 
Joined
Nov 2, 2002
Messages
22,468
So this wait is "immediately after the xp logo is displayed" and before you log on?

Since it is brand new, and like you said, not likely to have spyware, was it like this out of the box.

What is the information regarding getting the IP address. A bit of a longshot but if nothing else, maybe worth ruling out.
 

RAM-PAGE

Banned
Joined
Dec 19, 2004
Messages
2,355
Frag-Shield is for padding the MFTs on drives using NTFS

Here is the result of typing Frag-Shield in the Google search window.

http://www.google.com/search?q=Frag-Shield&sourceid=opera&num=0&ie=utf-8&oe=utf-8

How much RAM does the system have and which programs are you using?

If your drive in running on NTFS and the Master File table is too small you can experience trouble starting and also experience heavy fragmentation which will affect performance.
 

RAM-PAGE

Banned
Joined
Dec 19, 2004
Messages
2,355
512Mb of RAM plus is good for XP, as it means less paging file and so gives the processor less to do in terms of managing the paging file, and, if you ever do any video remastering on any computer think in terms of 2048Mb of RAM.

With 512Mb you can keep the core in memory and there is less chance of fragmentation within the RAM itself.
 
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