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Screen going black

Discussion in 'Hardware' started by bszerobeat, Oct 11, 2008.

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  1. bszerobeat

    bszerobeat Thread Starter

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    Hey guys. I'm having trouble with a friends laptop. She has a HP DV6426US which came pre-installed Vista. I recently downgraded it to XP SP2 and installed all the right drivers.

    Now here's the tricky thing. When she uses the laptop, the screen works fine but sometimes the screen would just go black at random times. The power is still on, everything is responsive except for the screen. I uninstalled the video drivers and reinstalled again, but the issue would still occur.

    Can anyone give me a solution?

    Thanks.
     
  2. bboy_cero

    bboy_cero Banned

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    Is she doing anything while the screen goes black?
     
  3. bszerobeat

    bszerobeat Thread Starter

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    Well, she can be doing anything before the screen goes black. Do homework on Msword, listening to music, browsing the web. The screen just turns blank at random times.

    I've already asked if the laptop had been dropped and her response was No.
     
  4. bboy_cero

    bboy_cero Banned

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    ok but does she leaves the laptop and then the screen goes black (if the screen goes black while she isn't doing anything then she needs to check something on what I will lead her or you, whatever).
     
  5. AleciaBrent

    AleciaBrent Banned

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    My guess is its software related it could be the Hardware or BIOS
     
  6. bszerobeat

    bszerobeat Thread Starter

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    Well, I'm assuming it doesn't go black when she is not using it, since it never happened. The laptop can be used for 1, 2, 3 hours without it going black, and sometimes it can just be used for 20 minutes.

    I was also thinking it is hardware related but....what I don't understand is it happens randomly; it doesn't matter if the HDD or CPU is under heavy load.

    If it is BIOS related, is there a solution?
     
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