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screen just stops

Discussion in 'Earlier Versions of Windows' started by sylvia,ann, Jan 29, 2005.

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  1. sylvia,ann

    sylvia,ann Thread Starter

    Joined:
    Jun 26, 2004
    Messages:
    129
    Hi Wonder if anyone can give me some advice please
    Sometimes when I am working on the net my screen just stops and wont move sometimes the arrow pointer disapears other time it doesnt but i cant do anything and just have to sit it out till it comes back on any ideas please I thought if i could do a check on the computer it might show me but have found nothing I tried to use the highjack this but it would not download so not sure what to do.
    as I am not very good with computers I thought someone on here may be able to help me
    thanks
     
  2. 1069

    1069

    Joined:
    Sep 7, 2004
    Messages:
    1,912
    Hi Sylvia,Ann,

    to post a hijack this log first create a new folder (give it a name if you want to) then download Hijackthis from here : http://www.majorgeeks.com/download3155.html
    save it to your new folder then run the program.
    DO NOT FIX ANYTHING - copy the results and paste them here. Somebody will take a look at the log and advise you.

    Have you run Adaware and Spybot? Do this before you run Hijack This.

    You can get Adaware from here: http://www.lavasoftusa.com/support/download/

    and Spybot from here: http://www.download.com/3000-2144-10122137.html?part=104443&subj=dlpage&tag=button

    they are free. Download - update - fix anything they find.
     
  3. sylvia,ann

    sylvia,ann Thread Starter

    Joined:
    Jun 26, 2004
    Messages:
    129
    Hi 1069
    this is going to sound stupid but i dont know how to make a folder sorry only had this computer two weeks so very very new to all problems
     
  4. Filewasp

    Filewasp

    Joined:
    Sep 12, 2003
    Messages:
    664
    To create a folder on the desktop, right click any blank area then move the cursur to the word "new" wait another drop down screen will open, then left click the word "folder". This will create a folder called "new folder". If you right click that folder, there is an option called "re-name" you can choose that and re-name it HighJackThis. When you then download the HighJackThis program, you can browse and choose that folder as the place to download the program. It will be easy to locate the program after it downloads to run it! It's easy!
     
  5. sylvia,ann

    sylvia,ann Thread Starter

    Joined:
    Jun 26, 2004
    Messages:
    129
    This is really going to make me look stupid I have gone to the addy you gave me for the highjackthis site. but when I open it all I see is a page called alert spy and cant see were to download highjack this stupid or what please help
     
  6. sylvia,ann

    sylvia,ann Thread Starter

    Joined:
    Jun 26, 2004
    Messages:
    129
    Hi
    Well I think I have really messed up .
    I went into highjackthis after naking a folder and downloaded it but when i clicked on the folder all it asked me to do was state which programe i wanted to open in so i put notepad and it said it was to large did i want to use word pad so I clicked yes and when it opened i couldnt read anything
    I feel so stupid after all the help I have been given and then got it all wrong can someone please help me as I said I am new to computers and not very young so dont understand a lot of the workings
    PLEASE someone help me
     
  7. dr20

    dr20

    Joined:
    Apr 11, 2003
    Messages:
    1,649
    Hijack This comes in a zip folder, were you able to extract the program first?
     
  8. sylvia,ann

    sylvia,ann Thread Starter

    Joined:
    Jun 26, 2004
    Messages:
    129
    Hi DR20
    I did as some one said and made a new folder then clicked on the address I was given for highjackthis it opened up and sais save or run so i said save and stated the highjackthis folder I had made it finished but when i went into the folder it wouldnt open with notepad and when i tried word pad i couldnt read it I am really in a mess now as dont know what to do next
     
  9. sylvia,ann

    sylvia,ann Thread Starter

    Joined:
    Jun 26, 2004
    Messages:
    129
    Hope I have done this right
    Logfile of HijackThis v1.99.0
    Scan saved at 03:18:36, on 1/30/05
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\POPROXY.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\PROGRAM FILES\THOMSON\SPEEDTOUCH USB\DRAGDIAG.EXE
    C:\WINDOWS\RUNDLL32.EXE
    C:\WINDOWS\SYSTEM\E_S4I0F2.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
    C:\PROGRAM FILES\EPSON\EPSON CARDMONITOR\EPSON CARDMONITOR1.2.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\DESKTOP\HIGHJACKTHISR\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.btopenworld.com/searchpane
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tesco.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tesco.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\OOBE\BLANK.HTM
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\OOBE\BLANK.HTM
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\DEFALERT.EXE
    O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
    O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton AntiVirus\POPROXY.EXE
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\SYSTEM\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O7 "EPUSB1:" /M "Stylus Photo R300"
    O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe C:\PROGRA~1\WILDTA~1\APPS\CDA\CDAENG~1.DLL,cdaEngineMain
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
    O4 - HKCU\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\SYSTEM\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /M "Stylus Photo R300" /EF "HKCU"
    O4 - Startup: Encoder Agent.lnk = C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE
    O4 - Startup: EPSON CardMonitor.lnk = C:\Program Files\EPSON\EPSON CardMonitor\EPSON CardMonitor1.2.exe
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
    O15 - Trusted Zone: http://register-tesco.qa.business.ntl.com
    O15 - Trusted Zone: http://memberservices.tesco.net
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
    O16 - DPF: {1230CB21-C88D-11CF-B347-000000000000} - http://www.browserplugin.com/eroticAccess/cabs/1764012.cab
    O16 - DPF: {6BB594E2-6E4D-4CC9-98B0-931C323F9165} (DepHlp Control) - http://mirror.worldwinner.com/games/shared/dephlp.cab
    O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
    O16 - DPF: {9A95FE4A-0CD3-4698-A0F4-D2264C6E7046} (HPActiveChat Class) - http://instantsupport.europe.hp.com/awebui/jsp/answerweb/applets/ISPEActiveChat.CAB
    O16 - DPF: {4F5E4276-C120-11D6-A1FD-00508B9D48EA} (dldisplay Class) - http://www.gamehouse.com/ghdlctl.cab
    O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarestormer.com/files2/Install.cab
    O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://mirror.worldwinner.com/games/shared/wwlaunch.cab
    O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} (Cubis Control) - http://mirror.worldwinner.com/games/v55/cubis/cubis.cab
    O16 - DPF: {58FC4C77-71C2-4972-A8CD-78691AD85158} (BJA Control) - http://mirror.worldwinner.com/games/v49/bjattack/bjattack.cab
    O16 - DPF: {94299420-321F-4FF9-A247-62A23EBB640B} (WordMojo Control) - http://mirror.worldwinner.com/games/v45/wordmojo/wordmojo.cab
    O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/win/djvuplugin/en_US/DjVuControl_en_US.cab
    O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\SuperCD\IntraLaunch.CAB
    O16 - DPF: {62969CF2-0F7A-433B-A221-FD8818C06C2F} (Blockwerx Control) - http://mirror.worldwinner.com/games/v47/blockwerx/blockwerx.cab
    O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://mirror.worldwinner.com/games/v61/swapit/swapit.cab
    O16 - DPF: {BA94245D-2AA0-4953-9D9F-B0EE4CC02C43} (Tilecity Control) - http://mirror.worldwinner.com/games/v40/tilecity/tilecity.cab
    O16 - DPF: {9903F4ED-B673-456A-A15F-ED90C7DE9EF5} (Sol Control) - http://www.worldwinner.com/games/v44/sol/sol.cab
    O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540006} (CInstall Class) - http://www.errorguard.com/installation/Install.cab
    O16 - DPF: {9D8D7672-93FF-417E-9024-C16AD141C50C} (Haunted Control) - http://www.worldwinner.com/games/v48/haunted/haunted.cab
    O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (eAssist NetAgent Customer ActiveX Control version 3) - http://etalk.epson.co.uk/netagent/objects/custappx3.CAB
    O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://c.ancestry.com/cab/ImageViewer/MFImgVwr.cab
    O16 - DPF: {E12EB891-D000-421B-A8ED-EDE1BDCA14A0} (GolfSol Control) - http://www.worldwinner.com/games/v42/golfsol/golfsol.cab
     
  10. Filewasp

    Filewasp

    Joined:
    Sep 12, 2003
    Messages:
    664
    sylvia,ann were you accctually able to let hijackthis scan your computer? sounds like you were. You can click save and just save it in my documents, then go there and open that file. When it opens, go way up on the top of the screen and click edit and then "select all" the document will light up all blue so when you right click the blue area, you can choose the word "copy" then when you are posting to this site you can right click in the message box and chose the word "paste" All of the blue highlighted works should appear in the message box. Then you just post the reply here. The only reason we had you create a special folder is so that it won't get erased like it would if it was in the temporary folder. Keep it up your doing fine.
     
  11. Filewasp

    Filewasp

    Joined:
    Sep 12, 2003
    Messages:
    664
    WOW! You did it while I was typing.
     
  12. Filewasp

    Filewasp

    Joined:
    Sep 12, 2003
    Messages:
    664
  13. sylvia,ann

    sylvia,ann Thread Starter

    Joined:
    Jun 26, 2004
    Messages:
    129
    hi filewasp
    yes managed to do it
    just waiting now for someone to tell me what is wrong if anything
     
  14. sylvia,ann

    sylvia,ann Thread Starter

    Joined:
    Jun 26, 2004
    Messages:
    129
    hi filewasp
    I did run register mechanics before i did the highjack this
     
  15. Filewasp

    Filewasp

    Joined:
    Sep 12, 2003
    Messages:
    664
    I am not all that great at analyzing problems, so patience is the main key as we wait for someone to look at your highjackthis log. Do you play games at WildTangent? I see it mentioned, but wait before you fix anything.
    Patience!
     
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