screen just stops

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sylvia,ann

Thread Starter
Joined
Jun 26, 2004
Messages
129
Hi Wonder if anyone can give me some advice please
Sometimes when I am working on the net my screen just stops and wont move sometimes the arrow pointer disapears other time it doesnt but i cant do anything and just have to sit it out till it comes back on any ideas please I thought if i could do a check on the computer it might show me but have found nothing I tried to use the highjack this but it would not download so not sure what to do.
as I am not very good with computers I thought someone on here may be able to help me
thanks
 
Joined
Sep 7, 2004
Messages
1,912
Hi Sylvia,Ann,

to post a hijack this log first create a new folder (give it a name if you want to) then download Hijackthis from here : http://www.majorgeeks.com/download3155.html
save it to your new folder then run the program.
DO NOT FIX ANYTHING - copy the results and paste them here. Somebody will take a look at the log and advise you.

Have you run Adaware and Spybot? Do this before you run Hijack This.

You can get Adaware from here: http://www.lavasoftusa.com/support/download/

and Spybot from here: http://www.download.com/3000-2144-10122137.html?part=104443&subj=dlpage&tag=button

they are free. Download - update - fix anything they find.
 

sylvia,ann

Thread Starter
Joined
Jun 26, 2004
Messages
129
Hi 1069
this is going to sound stupid but i dont know how to make a folder sorry only had this computer two weeks so very very new to all problems
 
Joined
Sep 12, 2003
Messages
664
To create a folder on the desktop, right click any blank area then move the cursur to the word "new" wait another drop down screen will open, then left click the word "folder". This will create a folder called "new folder". If you right click that folder, there is an option called "re-name" you can choose that and re-name it HighJackThis. When you then download the HighJackThis program, you can browse and choose that folder as the place to download the program. It will be easy to locate the program after it downloads to run it! It's easy!
 

sylvia,ann

Thread Starter
Joined
Jun 26, 2004
Messages
129
This is really going to make me look stupid I have gone to the addy you gave me for the highjackthis site. but when I open it all I see is a page called alert spy and cant see were to download highjack this stupid or what please help
 

sylvia,ann

Thread Starter
Joined
Jun 26, 2004
Messages
129
Hi
Well I think I have really messed up .
I went into highjackthis after naking a folder and downloaded it but when i clicked on the folder all it asked me to do was state which programe i wanted to open in so i put notepad and it said it was to large did i want to use word pad so I clicked yes and when it opened i couldnt read anything
I feel so stupid after all the help I have been given and then got it all wrong can someone please help me as I said I am new to computers and not very young so dont understand a lot of the workings
PLEASE someone help me
 
Joined
Apr 11, 2003
Messages
1,649
Hijack This comes in a zip folder, were you able to extract the program first?
 

sylvia,ann

Thread Starter
Joined
Jun 26, 2004
Messages
129
Hi DR20
I did as some one said and made a new folder then clicked on the address I was given for highjackthis it opened up and sais save or run so i said save and stated the highjackthis folder I had made it finished but when i went into the folder it wouldnt open with notepad and when i tried word pad i couldnt read it I am really in a mess now as dont know what to do next
 

sylvia,ann

Thread Starter
Joined
Jun 26, 2004
Messages
129
Hope I have done this right
Logfile of HijackThis v1.99.0
Scan saved at 03:18:36, on 1/30/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\PROGRAM FILES\THOMSON\SPEEDTOUCH USB\DRAGDIAG.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\SYSTEM\E_S4I0F2.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
C:\PROGRAM FILES\EPSON\EPSON CARDMONITOR\EPSON CARDMONITOR1.2.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DESKTOP\HIGHJACKTHISR\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.btopenworld.com/searchpane
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tesco.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.tesco.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\OOBE\BLANK.HTM
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\OOBE\BLANK.HTM
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\SYSTEM\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O7 "EPUSB1:" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe C:\PROGRA~1\WILDTA~1\APPS\CDA\CDAENG~1.DLL,cdaEngineMain
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\SYSTEM\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /M "Stylus Photo R300" /EF "HKCU"
O4 - Startup: Encoder Agent.lnk = C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE
O4 - Startup: EPSON CardMonitor.lnk = C:\Program Files\EPSON\EPSON CardMonitor\EPSON CardMonitor1.2.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
O15 - Trusted Zone: http://register-tesco.qa.business.ntl.com
O15 - Trusted Zone: http://memberservices.tesco.net
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {1230CB21-C88D-11CF-B347-000000000000} - http://www.browserplugin.com/eroticAccess/cabs/1764012.cab
O16 - DPF: {6BB594E2-6E4D-4CC9-98B0-931C323F9165} (DepHlp Control) - http://mirror.worldwinner.com/games/shared/dephlp.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {9A95FE4A-0CD3-4698-A0F4-D2264C6E7046} (HPActiveChat Class) - http://instantsupport.europe.hp.com/awebui/jsp/answerweb/applets/ISPEActiveChat.CAB
O16 - DPF: {4F5E4276-C120-11D6-A1FD-00508B9D48EA} (dldisplay Class) - http://www.gamehouse.com/ghdlctl.cab
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarestormer.com/files2/Install.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://mirror.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} (Cubis Control) - http://mirror.worldwinner.com/games/v55/cubis/cubis.cab
O16 - DPF: {58FC4C77-71C2-4972-A8CD-78691AD85158} (BJA Control) - http://mirror.worldwinner.com/games/v49/bjattack/bjattack.cab
O16 - DPF: {94299420-321F-4FF9-A247-62A23EBB640B} (WordMojo Control) - http://mirror.worldwinner.com/games/v45/wordmojo/wordmojo.cab
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/win/djvuplugin/en_US/DjVuControl_en_US.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\SuperCD\IntraLaunch.CAB
O16 - DPF: {62969CF2-0F7A-433B-A221-FD8818C06C2F} (Blockwerx Control) - http://mirror.worldwinner.com/games/v47/blockwerx/blockwerx.cab
O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://mirror.worldwinner.com/games/v61/swapit/swapit.cab
O16 - DPF: {BA94245D-2AA0-4953-9D9F-B0EE4CC02C43} (Tilecity Control) - http://mirror.worldwinner.com/games/v40/tilecity/tilecity.cab
O16 - DPF: {9903F4ED-B673-456A-A15F-ED90C7DE9EF5} (Sol Control) - http://www.worldwinner.com/games/v44/sol/sol.cab
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540006} (CInstall Class) - http://www.errorguard.com/installation/Install.cab
O16 - DPF: {9D8D7672-93FF-417E-9024-C16AD141C50C} (Haunted Control) - http://www.worldwinner.com/games/v48/haunted/haunted.cab
O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (eAssist NetAgent Customer ActiveX Control version 3) - http://etalk.epson.co.uk/netagent/objects/custappx3.CAB
O16 - DPF: {75565ED2-1560-4F15-B841-20358DE6A0D1} (ImageControl Class) - http://c.ancestry.com/cab/ImageViewer/MFImgVwr.cab
O16 - DPF: {E12EB891-D000-421B-A8ED-EDE1BDCA14A0} (GolfSol Control) - http://www.worldwinner.com/games/v42/golfsol/golfsol.cab
 
Joined
Sep 12, 2003
Messages
664
sylvia,ann were you accctually able to let hijackthis scan your computer? sounds like you were. You can click save and just save it in my documents, then go there and open that file. When it opens, go way up on the top of the screen and click edit and then "select all" the document will light up all blue so when you right click the blue area, you can choose the word "copy" then when you are posting to this site you can right click in the message box and chose the word "paste" All of the blue highlighted works should appear in the message box. Then you just post the reply here. The only reason we had you create a special folder is so that it won't get erased like it would if it was in the temporary folder. Keep it up your doing fine.
 

sylvia,ann

Thread Starter
Joined
Jun 26, 2004
Messages
129
hi filewasp
yes managed to do it
just waiting now for someone to tell me what is wrong if anything
 
Joined
Sep 12, 2003
Messages
664
I am not all that great at analyzing problems, so patience is the main key as we wait for someone to look at your highjackthis log. Do you play games at WildTangent? I see it mentioned, but wait before you fix anything.
Patience!
 
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