Screen keeps sleeping

Charles1987

Thread Starter
Joined
May 25, 2020
Messages
5
Hello everyone, I have a problem with my HP Pavilion Notebook. Recently the screen starts going to sleep mode every few minutes, while my settings for it are never on battery & never when plugged in. My win 10 is updated
also my drivers. I have done a reset for the laptop and still the problem exists. Do you have any ideas what could be the problem?
Thank you for your help.
 

managed

Allan
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13,938
Hi and welcome to TSG.

Does it actually go into Sleep mode or is it just the screen that switches off ?
 

Charles1987

Thread Starter
Joined
May 25, 2020
Messages
5
Hi and welcome to TSG.

Does it actually go into Sleep mode or is it just the screen that switches off ?
Thank you for your reply. Actually after being inactive for 2-3 mins, the screen goes black and then shows the log in page with the password on it. The software in the background is still running but I have to log in again.
 

Charles1987

Thread Starter
Joined
May 25, 2020
Messages
5
I have tried all the steps and none of them have worked for me. Thank you again for your help.
 

DaveA

David
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Is the battery at full charge?

Does this happen when on "house power"?
 

Charles1987

Thread Starter
Joined
May 25, 2020
Messages
5
Is the battery at full charge?

Does this happen when on "house power"?
Hi DaveA, yes the battery at full charge. I always keep the laptop on the power, but I ran a test on the battery and it returned weak. Does it help if I change the battery. Thank you
 

DaveA

David
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It may, as when the battery is low, the system starts shutting things down.

System spec's will be helpful and how old is this machine?
 

Charles1987

Thread Starter
Joined
May 25, 2020
Messages
5
It may, as when the battery is low, the system starts shutting things down.

System spec's will be helpful and how old is this machine?
Thank you for your quick response.
It is about 4 years old.
HP Pavilion Notebook Windows 10 Home 64-bit Version: 18363.836
 

managed

Allan
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If you can easily remove the battery try running it without it and see if it still goes to the login screen.
 

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