I don't believe I am in Safe Mode...no 'Safe Modes' in the corners on the screen, but I am not sure how to correct the problem. Have worked on it two days...still can't get a normal screen. Also two of my printers aren't working but one works fine. Excel help screen won't work. It seems to affect some files but not all. Any help would be greatly appreciated. I use the computer for my business. Really is inconvenient!