Screen share without control?

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digitized

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I'd like to do a screen share with a tech support agent without him being able to control my computer. Can TeamViewer do this? Any other software that does this?
 

Triple6

Rob
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What tech support? Most companies will only use remote control software or screen viewing of their choice and nothing else, that's standard practice. Some of this software does allow view only mode until you grant then control access too.
 

zx10guy

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If this person is truly a professional, this person would know what software to use or would already have it. But WebEx is used extensively by many IT support organizations for both sharing/collaborating and remote control. With WebEx, you choose to share your desktop and if someone in the session wants to gain control of your desktop, you have to grant permissions for it to happen. A pop up will show on your screen asking if you want to grant the remote control request. WebEx can also record sessions if you want and has both VoIP or land line audio options. WebEx even has a mobile client where you can get video/audio of meeting sessions.

Citrix also offers a similar product.
 

Triple6

Rob
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I agree with the above, if you need to find him remote software to use then you should be finding a new tech guy instead, he should already have something setup or provide you with options. Also if you don't trust him you shouldn't use him. You can control when remote access is run for certain software, like TeamViewer which does in fact have view only options under it's settings, ours only runs when the client runs it for small clients, for large clients it's installed and running all the time so remote support can be provided without any user intervention as needed.
 
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