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Screen turns black when turning on

Discussion in 'All Other Software' started by Romeroboy, May 30, 2016.

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  1. Romeroboy

    Romeroboy Thread Starter

    Joined:
    May 30, 2016
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    My tower is a hp envy 750 the problem is when I turn it on it starts normal but when it continues the screen just turns black but the tower is still on
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    What's the complete model number of that HP ENVY 750 series desktop?
    (A dash and additional characters after 750 comprises the complete model number)

    What's the exact part/product number(P/N) on it?

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    What's the description of the monitor that's connected to that desktop?

    Is it connected to the blue 15-pin port or to a different port?

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    What Windows version(XP, Vista, 7, 8.1, 10) and bit number(32, 64) is running in that desktop?

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  3. Romeroboy

    Romeroboy Thread Starter

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    Complete product name: 750-114

    The product number is M9Z92AA#ABA

    The monitor is a 32 inch Vizio TV

    It's connected via Hdmi

    Windows 10, bit 64
     
  4. Romeroboy

    Romeroboy Thread Starter

    Joined:
    May 30, 2016
    Messages:
    3
    Completeproduct name: 750-114

    The product number is M9Z92AA#ABA

    The monitor is a 32 inch Vizio TV

    It's connected via Hdmi

    Windows 10, bit 64
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,198
    First Name:
    Frank
    HP ENVY 750-114 Desktop PC

    You should add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.

    Its motherboard appears not to have a standard blue 15-pin graphic port, but instead has 2 HDMI graphic ports.
    Capture1.JPG
    (Click the image to enlarge and view it)

    It appears to come with an Intel Core i5-6400 3.30 GHz processor and appears to have an integrated Intel HD Graphics 530 graphic device.

    Are you using its integrated graphic device or have you installed a dedicated graphic card?

    ----------------------------------------------------------------

    I've never connected a TV to a desktop nor used a HDMI connection, so my input here is limited.

    The "Troubleshooting" and "How to" sections at that desktop's support site may be helpful to you.

    ---------------------------------------------------------------
     
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