Last nite, when I tried to print anything, my computer crashed and sent message to microsoft. Ran norton and it said I had sdbot.d virus. Followed norton instructions; no "directx.exe" in my registry (they said to remove this). Computer still crashing on print command; can't save favorites; can't use system restore (won't go back further than yesterday); can't go to sophos site to download their program (which is supposed to get rid of). Am now thinking I need to completely wipe and re-install. I am not very good with computers and this is very scary to me. Any suggestions? If I do have to re-do programs I will never use Norton again. It did not automatically detect this and when you want help in removing a virus they want to charge you even more! Cannot believe it. It doesn't seem to delet the virus but cannot figure out what it is doing since re-scans show virus still there. Please someone, take pity, and help me out here. I do not understand the other posts...what is "hijack this". Also, how do these virus things get you? I have not installed anything new in forever. One more thing! I can't use microsoft update either; when I go there it won't download; guess I can't download anything. If I could get restore to work, would that help at all? There is also a message that pops up saying something about a missing .dll and "cannot show picture" . Cannot remember exact wording; am not on infected computer at present. Thanks.