Seagate Backup

We are running a Windows NT 4.0 Server and we have backups scheduled to run every night using Seagate Backup Software. They have been working fine up until 2 nights ago. The backups are still pending when I get in the next morning. Anyway, I don't think it is the Tape drive because we just got a new one about 3 months ago. Besides that I cancel the pending job and start it manually and it works. An error message shows up in our Event Viewer in Windows NT and tell me that "The driver detected a controller error on \device\tape0" I have even tried putting a brand new tape in the drive and it still happens.

 

If you're getting a controller error. Try uninstalling the BU software and reinstalling it. It sounds like "the scheduler" portion became corrupted.

 

Do you have all your retention and append periods set up correctly? If the retention period is set for say 1 month and you try to rotate a tape in that was written to only a week ago the software will not overwrite it until the 1 mont retention period has expired. Look at your media sets, the ones that can be overwritten will be shown in blue all the rest are in black.