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Seagate External Hard Drive Issue

Discussion in 'Hardware' started by CaLEAFornia, Dec 19, 2014.

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  1. CaLEAFornia

    CaLEAFornia Thread Starter

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    I have an external desktop hard drive [Seagate 2T]. I had an issue where my laptop would not recognize it. It was supposed to be 3.0 USB, but after some research found some people with similar problems and the solution was to use the 2.0 USB.
    It did disappear again for a couple of days and then magically re-appeared. I have since purchased a new WD 2T drive in order to transfer the files and return the Seagate as it's approximately 2 months old. However it has not come up anywhere [the Seagate] in over a week. Today I unplugged everything and plugged the Seagate into the USB 3.0 and left for a few hours. When I returned it is now listed in disk management as 'disk 1 - unknown - 1863.02 GB - Not initialized' and in the partitions [in black] simply says '1863.02 GB - unallocated' and no partitions.
    Right clicking gives me 4 options:
    1 Initialize Disk 2 Offline 3 Properties and 4 Help
    Option 3 opens the properties and says 'this device is working properly' but all values are at 0
    Option 4 leads to me to microsoft help topics which basically have all Windows 7 information.... I have Windows 8.1
    I am reluctant to choose option 1 as I do not want to erase or reformat all the information on the drive.
    I am not overly technical, but have read alot in different forums but still consider myself as a novice.

    Any help would be greatly appreciated

    'Confused'
     
  2. granthillsSA

    granthillsSA

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    Weird...

    Is there any funny / abnormal noises coming from the drive? Continues clicking sound maybe?
    Does the hard drives work fine on other computers? Try it and let me know... After that we can take it further if necessary.

    Best Regards
    Grant
     
  3. CaLEAFornia

    CaLEAFornia Thread Starter

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    Hi Grant,
    Yes there absolutely was alot of clicking and 'whirling' when in the usb 2.0 port
    I have a WDTV media player in another room I tried to hook it up to, but wasn't recognized and that too was alot of clicking.
    It is still plugged into the usb 3.0 port now and there is no noise.
    This laptop is just over a month old and the drive in question was recognized and worked fine up unitl a week or so ago.
    I also have 2 other smaller drives that have no issues with the ports etc
     
  4. texasbullet

    texasbullet

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    Ramon
    Is your hard drive formatted?
    Click start/Right click "my computer"/click manage/click "disk management"/See if your hard drive says "Healthy"
    If it says unallocated you need to format it. (Right click, and click new volume and follow on screen instructions).
     
  5. CaLEAFornia

    CaLEAFornia Thread Starter

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    texasbullet;

    Ok, by doing this will the data on the drive be lost?
    That is the only reason I haven't already tried that.
    Just being a little overly cautious I guess.
     
  6. texasbullet

    texasbullet

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    Yes, all data will be lost.
    If you can find a computer that can open your hard drive I would back up your documents into another good working hard drive.
     
  7. CaLEAFornia

    CaLEAFornia Thread Starter

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    texasbullet

    Ok thanks
     
  8. texasbullet

    texasbullet

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    If you format your hard drive without any problems and your computer has problems opening it, then I would suggest for you to partition your hard drive into 1 TB sections.
     
  9. CaLEAFornia

    CaLEAFornia Thread Starter

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    I already have another drive, I just want the data off the Seagate, and then I was gonna return it [2-2 1/2 months old]
     
  10. granthillsSA

    granthillsSA

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    If it does the clicking thing then it's over for that drive.
    You are going to have to send the drive in for data recovery.
    Will cost alot.

    Sorry mate...
     
  11. CaLEAFornia

    CaLEAFornia Thread Starter

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    Define 'cost alot' lol
    And where do I send it to? Seagate?
     
  12. granthillsSA

    granthillsSA

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    I'm from South Africa. Am not sure about prices in Canada (I presume with the flag)

    Goto google and search data recovery canada.
     
  13. CaLEAFornia

    CaLEAFornia Thread Starter

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    Yes with the flag, ok thanks Grant
     
  14. texasbullet

    texasbullet

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    There are some companies in the USA and around the world that can recover your data for a fee (depends on how large the data is). If your data is important to you then you can send it to recover. If not, then you just have to say good bye to it. You may want to keep your hard drive if you want to, but if it has a guarantee you can send it back for another hard drive but your data will be lost.
     
  15. CaLEAFornia

    CaLEAFornia Thread Starter

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    Ok, I figured I would start out with Seagate and Amazon [where I purchased the drive] first and see if I can come to a resolution that way, if not then yes I will have to pay for the recovery data.
    Thanks for your help guys, and I will post back with the end result
     
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