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Seagate Hard drive not showing up - can't access data!

Discussion in 'Hardware' started by sparkybuddy, Feb 8, 2019.

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  1. sparkybuddy

    sparkybuddy Thread Starter

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    Hi,

    I've got a Seagate Hard drive with tons of footage on and suddenly out of nowhere I can't access the data.

    Here's the facts of the situation:

    When I plug it in it whirls for a moment and then goes silent.
    A blue light comes on the hard drive and stays on consistanly.
    I've tried an identical Seagate drive on the PC and it loads without issues - this was also using the same USB cable.
    I've tried plugging it into 3 pcs and it doesn't work on any of them.
    I've gone on device manager and the hard drive doesn't show up there. When I show hidden items it's listed there. Following advice online I tried uninstalling it. When I then plug it in, it recognises it that it's plugged in, but still won't let me access the data.
    I've tried the free trial of the Segate data recovery software, but that doesn't recognise the hard drive either.

    Any ideas? It'd mean so much to get this working again!!
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Hello sparkybuddy, and welcome to TSG.

    Seagate has many models of hard drives. It might help us to help you if you narrowed it down to your specific model number hard drive.
     
  3. sparkybuddy

    sparkybuddy Thread Starter

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    Hi! Its calles Seagate Expansion Portable Drive

    Model: SRD0NF1

    any help would be great. thank you!!
     
  4. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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  5. sparkybuddy

    sparkybuddy Thread Starter

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    Hi, just been all through that and none of it seems to help.

    when I'm on device manager and plug it in it recognises that it's there, but that's the only sign I've had that the computer knows it exists.

    none of the data recovery software I've downloaded seems to realise it's plugged in.
     
  6. 8biosdrive

    8biosdrive

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    So this is an external drive. What version of Windows are you using? What does device manager tell you about the status of the drive? Have you tried changing the drive letter via device manager?
     
  7. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    You had originally stated it showed up as a hidden device in Windows Device Manager. Does it show up at all in the Windows Disk Management Control Panel?
     
  8. sparkybuddy

    sparkybuddy Thread Starter

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    I've tried the hard drive with both Windows 10 and Windows 8.

    Device Manager says it's not plugged in. When I uninstall the device and then plug it in, the PC recognises it again and it says it's working normally (even when it says this it fails to show up on the file explorer) then after about 30 seconds the PC makes a noise like you've unplugged a usb device and device manager says it's not plugged in again. Despite this, the blue light stays on consistantly until I actually unplug it.

    Does this sound like it's a mechanical failure? Could a motor have gone wrong? When it's first plugged in I hear it spin for about 3 seconds and then 2 quiet clicks and then the sounds slows to a halt all within about 6 seconds.
     
  9. 8biosdrive

    8biosdrive

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    It's hard to say at this point. This kind of behavior could be due to a number of different factors. It's good to approach this types of problem systematically. Did you reinstall the driver for the hard drive? Did you try changing the drive letter?
     
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