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Seagate not recognising External Hard Drive

Discussion in 'Windows 7' started by Shortcutter, Jan 29, 2016.

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  1. Shortcutter

    Shortcutter Thread Starter

    Joined:
    May 1, 2013
    Messages:
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    I have successfully used Seagate Tool to scan my internal HD but it is not recognising my External Drive when I try to scan that. It appears as Sea Tools in Control Panel/Programmes and Features but not on Computer/Manage/Services and Applications/Services where I looked on suggestion from web. It appears I need some kind of MZXM (?) update but do not understand the process of getting this for Windows 7 and am concerned not to mess up my backup drive .

    My concern began because Windows 7 keeps asking me to format the Backup Drive before doing my weekly backup. When I ignored it the backup appeared to go ahead any way but I don`t like ignoring mysterious
    instructions unless I understand why they are there.

    Can anyone please advise me ?
     
  2. Shortcutter

    Shortcutter Thread Starter

    Joined:
    May 1, 2013
    Messages:
    300
    Sorry this is not a reply but further info to request for help. I have found the following on Seagate Tools Menus plus a long list of items which I will not quote unless requested to do so.

    Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. The system cannot find the file specified.
    Under details
    See the end of this message for details on invoking
    just-in-time (JIT) debugging instead of this dialog box.

    Should I invoke JIT debug ?
     
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