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New Search Engine has malware/adware that cannot be removed.

Discussion in 'Virus & Other Malware Removal' started by KendraDit, Dec 9, 2018.

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  1. KendraDit

    KendraDit Thread Starter

    Joined:
    Dec 23, 2013
    Messages:
    16
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz, Intel64 Family 6 Model 61 Stepping 4
    Processor Count: 4
    RAM: 6059 Mb
    Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
    Hard Drives: C: 909 GB (380 GB Free); D: 20 GB (2 GB Free);
    Motherboard: HP, 80C1
    Antivirus: Emsisoft Anti-Malware, Enabled and Updated

    About a day or two ago, I noticed that when I launch Firefox, Chrome, Internet Explorer the browsers would directly go to the Microsoft homepage and google search results would show a list of ads (see attachment below). For both browsers, I have the browser settings set to show new tab/blank page. I've tried manually selecting "Use custom url" and adding www.google.com instead.

    To tackle the Microsoft redirect AND the google search results ADS , I have done the following.
    1. I searched for homepage in the windows search and went to Internet Properties where it lists the Microsoft redirect links below as default. http://go.microsoft.com/fwlink/p/?LinkId=255141http://go.microsoft.com/fwlink/p/?LinkId=255141
      I have deleted these twice and set it to "use new tab" to no avail.
    2. I went to another earlier restore point (from a month ago), uninstalled Chrome and Firefox and reinstalled it BUT the homepage still redirects to Microsoft.
    3. I installed both CCleaners,Malwarebytes, Emisoft Malware/Antivirus program, but they couldn't find the problem.
    4. I have used Administrator command prompt and ran SFC /ScanNow but it gave me NO errors
    5. I have tried resetting Google Chrome settings
    6. I have turned off all Chrome extensions

    In the registry editor I searched for "go.microsoft" and can find the links under SearchScopes which is set to Bing. I wasn't sure if I should delete or rename any files in the registry. See registry image in attachment below

    Any help would be most appreciative.



    Does anyone know what I should do next? Any advice or help would be greatly appreciated. Thank you for taking the time to read this
     

    Attached Files:

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