Secure Log on Window

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Ash_11

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Sep 19, 2002
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464
Hey there.

I have two computers setup on campus for guest internet use. Both of them (One W2K sp 4 the other NT 4sp6) have IE 6 and all updates. When someone wants to go to check webmail using IE6, and they type in a user name, they should get a Secure Log on window that pops up asking for a Username and password. On both machines it takes exactly 3 minutes for this window to popup.

If you connect a laptop to the same Ethernet port, it works right away on the laptop.

Internet surfing is fast, but just this one thing takes so long. All internet settings have been set to the default IE settings. Other places on campus the window pops up right away.

This happens on all websites that require the secure log on for these two computers.

Any tips would be appreciated. Thanks
 
Joined
Jul 3, 2003
Messages
489
Is the laptop also logged in as a guest? If not, I'd check with your Network Administrator and see if he/she authenticates guest users differently.

Since the 2 guest PC's get the same result at authentication, try creating a different (non-guest) account on one of them. See if you get the same results.

Edit: Just for testing, I tried to remote into work (a secure site that uses digi certs for authentication) using both a guest account and an admin account. The guest account took 9 seconds to get in; the admin 4 seconds.
 

Ash_11

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Joined
Sep 19, 2002
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464
Thanks Cookies

I neglected to mention (1.5 hours of trouble shooting and playing with different settings), Yes, I tried a local administrator account and a guest account on both pc's. Both with the same result. Both are imaged machines, that have the same image all across campus and all the other ones (including ones in the same building) work just fine. Through the webmail, there is no special authethtication with user profiles as it's internet based. The guest account is a basic windows restricted user, the local admin account is a pure admin account with a different name.

It's driving me crazy thinking about it.
 

Ash_11

Thread Starter
Joined
Sep 19, 2002
Messages
464
I'm assuming you mean roaming profile? No, they are both local profiles, both accounts are not logging into a domain.
 

Ash_11

Thread Starter
Joined
Sep 19, 2002
Messages
464
Solved it:

For windows 2k, disable the protective storage service. Currently it was set to manual, and the service was not started, as soon as I disabled the service, all worked well?

For Windows NT, re-install sp 6 again. Fixed it right up.
 
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Jul 3, 2003
Messages
489
Hey thanks for sharing. Glad you resolved it, and hopefully helped others too :)
 
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