Security Center Not Coming Up in Win XP

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Wylbur342

Thread Starter
Joined
Jul 8, 2004
Messages
51
Hi;

My girlfriend's security center is not coming up when she boots her system.

When she opens it, she gets the following:
-----------------------------------------------------------------------------------------------------------
The Security center is currently unavailable because the "security center"
service has not started or was stopped. Please close this window, restart
the computer (or start the security center service), open the security center
again.
-----------------------------------------------------------------------------------------------------------


After rebooting, she gets the same thing.

She went to Control Panel > Administrative Tools > Services

... right-clicked on the "Security Center" entry, and sees no option for starting it.

(Everything is "greyed out.")

She has McCafee firewall, with AVG, and is running Windows XP.


Is this due to a virus infection?


... or is it McCaffee?


Any suggestions on how to resolve this would be greatly appreciated!

(Sorry about the cross-posting. I forgot about this section after posting it in
the "General" section.)
 

Wylbur342

Thread Starter
Joined
Jul 8, 2004
Messages
51
More info ...


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:57:10, on 20/09/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\drivers\STDSB.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\AOL\1167750810\ee\AOLSoftware.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\APPS\SMP\SmpSys.exe
c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
C:\Program Files\Creative\Shared Files\CamTray.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
c:\APPS\HIDSERVICE\HIDSERVICE.exe
C:\Program Files\Free Download Manager\FUM\fumoei.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Program Files\AOL 9.0\aoltray.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\system32\slmdmsr.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
c:\program files\common files\aol\1167750810\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP Scheduler.exe
c:\program files\common files\aol\1167750810\ee\aolsoftware.exe
c:\APPS\Powercinema\Kernel\TV\CLSched.exe
C:\Program Files\Netcom3 Cleaner\PSCMonitor.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre1.5.0_10\bin\jucheck.exe
C:\APPS\skype\phone\Skype.exe
C:\APPS\SKYPE\Plugin Manager\skypePM.exe
C:\Program Files\PCHealthCenter\2.exe
C:\Program Files\PCHealthCenter\3.exe
C:\Program Files\PCHealthCenter\4.exe
C:\Program Files\PCHealthCenter\7.exe
C:\PROGRA~1\FREEDO~1\fdm.exe
C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = Java Plug-in 1.3.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.dradio.de/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://81.201.104.136/fast-cgi/bsc?...ontext=404&plug_id=133_00_00_0_0_0&q=/?url=%s
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
O2 - BHO: WhgHelper Class - {00000000-0000-11D1-ABED-709549C10000} - C:\Program Files\WHG\Instant Help Application Update 1.2\IEHelper.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-A0E8-F479B685FA7D} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [VTTimer] "C:\WINDOWS\system32\VTTimer.exe"
O4 - HKLM\..\Run: [VTTrayp] "C:\WINDOWS\system32\VTtrayp.exe"
O4 - HKLM\..\Run: [STDSB] "C:\WINDOWS\system32\drivers\STDSB.exe"
O4 - HKLM\..\Run: [SoundMan] "C:\WINDOWS\SOUNDMAN.EXE"
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOLDialer] "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe"
O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1167750810\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [MPFExe] "C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KernelFaultCheck] "C:\WINDOWS\system32\dumprep.exe" 0 -k
O4 - HKLM\..\Run: [CanonSolutionMenu] "C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe" /logon
O4 - HKLM\..\Run: [CanonMyPrinter] "C:\Program Files\Canon\MyPrinter\BJMyPrt.exe" /logon
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKLM\..\Run: [\YUR4B.exe] C:\Windows\system32\YUR4B.exe
O4 - HKLM\..\Run: [\YUR4C.exe] C:\Windows\system32\YUR4C.exe
O4 - HKLM\..\Run: [\YUR4D.exe] C:\Windows\system32\YUR4D.exe
O4 - HKLM\..\Run: [\YUR4E.exe] C:\Windows\system32\YUR4E.exe
O4 - HKLM\..\Run: [\YUR4F.exe] C:\Windows\system32\YUR4F.exe
O4 - HKLM\..\Run: [SpyHunter Security Suite] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
O4 - HKLM\..\Run: [\YUR57.exe] C:\Windows\system32\YUR57.exe
O4 - HKCU\..\Run: [SmpcSys] C:\APPS\SMP\SmpSys.exe
O4 - HKCU\..\Run: [Skype] "C:\APPS\SKYPE\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Creative WebCam Tray] "C:\Program Files\Creative\Shared Files\CamTray.exe"
O4 - HKCU\..\Run: [Free Uploader Oe Integration] "C:\Program Files\Free Download Manager\FUM\fumoei.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [A00FD2E06.exe] C:\DOCUME~1\Samantha\LOCALS~1\Temp\_A00FD2E06.exe
O4 - HKCU\..\Run: [SpyClean] C:\Program Files\Netcom3 Cleaner\SpyClean.exe
O4 - HKCU\..\Run: [\YUR4B.exe] C:\Windows\system32\YUR4B.exe
O4 - HKCU\..\Run: [\YUR4C.exe] C:\Windows\system32\YUR4C.exe
O4 - HKCU\..\Run: [\YUR4D.exe] C:\Windows\system32\YUR4D.exe
O4 - HKCU\..\Run: [\YUR4E.exe] C:\Windows\system32\YUR4E.exe
O4 - HKCU\..\Run: [\YUR4F.exe] C:\Windows\system32\YUR4F.exe
O4 - HKCU\..\Run: [\YUR57.exe] C:\Windows\system32\YUR57.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - SearchUrl - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Upload - {FD4E2FF8-973C-4A19-89BD-8E86B3CFCFE1} - C:\Program Files\Free Download Manager\FUM\fumiebtn.dll
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aolsvc.co.uk/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aolsvc.co.uk/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su2/CTL_V02002/ocx/15030/CTPID.cab
O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C5} (GameDesire Snooker) - http://67.15.101.3/g_bin/eng/snooker_2_0_0_31.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\System32\es32.dll
O20 - Winlogon Notify: 5cf128a7448 - C:\WINDOWS\System32\es32.dll
O20 - Winlogon Notify: __c00DA96A - C:\WINDOWS\
O20 - Winlogon Notify: __c00F3C09 - C:\WINDOWS\system32\__c00F3C09.dat
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
O23 - Service: Generic Service for HID Keyboard Input Collections (GenericHidService) - Unknown owner - c:\APPS\HIDSERVICE\HIDSERVICE.exe
O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: NetCom3 Service (Netcom3) - Unknown owner - C:\Program Files\Netcom3 Cleaner\PSCMonitor.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slmdmsr.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 13133 bytes
 

Wylbur342

Thread Starter
Joined
Jul 8, 2004
Messages
51
Logged errors ...

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 20/09/2008
Time: 03:23:58
User: N/A
Computer: SAM2
Description:
The Computer Browser service terminated with the following error:
This operation returned because the timeout period expired.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 20/09/2008
Time: 03:19:51
User: N/A
Computer: SAM2
Description:
The Process creation detector. service failed to start due to the following error:
The system cannot find the file specified.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 20/09/2008
Time: 03:19:40
User: N/A
Computer: SAM2
Description:
The STDSB service failed to start due to the following error:
The system cannot find the file specified.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 19/09/2008
Time: 17:07:28
User: N/A
Computer: SAM2
Description:
The Process creation detector. service failed to start due to the following error:
The system cannot find the file specified.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 19/09/2008
Time: 17:06:20
User: N/A
Computer: SAM2
Description:
The STDSB service failed to start due to the following error:
The system cannot find the file specified.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 18/09/2008
Time: 16:16:00
User: N/A
Computer: SAM2
Description:
The Process creation detector. service failed to start due to the following error:
The system cannot find the file specified.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 18/09/2008
Time: 16:14:56
User: N/A
Computer: SAM2
Description:
The STDSB service failed to start due to the following error:
The system cannot find the file specified.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
 
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