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Security Center Not Coming Up in Win XP

Discussion in 'Virus & Other Malware Removal' started by Wylbur342, Sep 19, 2008.

Thread Status:
Not open for further replies.
  1. Wylbur342

    Wylbur342 Thread Starter

    Joined:
    Jul 8, 2004
    Messages:
    51
    Hi;

    My girlfriend's security center is not coming up when she boots her system.

    When she opens it, she gets the following:
    -----------------------------------------------------------------------------------------------------------
    The Security center is currently unavailable because the "security center"
    service has not started or was stopped. Please close this window, restart
    the computer (or start the security center service), open the security center
    again.
    -----------------------------------------------------------------------------------------------------------


    After rebooting, she gets the same thing.

    She went to Control Panel > Administrative Tools > Services

    ... right-clicked on the "Security Center" entry, and sees no option for starting it.

    (Everything is "greyed out.")

    She has McCafee firewall, with AVG, and is running Windows XP.


    Is this due to a virus infection?


    ... or is it McCaffee?


    Any suggestions on how to resolve this would be greatly appreciated!

    (Sorry about the cross-posting. I forgot about this section after posting it in
    the "General" section.)
     
  2. Wylbur342

    Wylbur342 Thread Starter

    Joined:
    Jul 8, 2004
    Messages:
    51
    More info ...


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 00:57:10, on 20/09/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16705)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\system32\VTTimer.exe
    C:\WINDOWS\system32\VTtrayp.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\system32\drivers\STDSB.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Apps\Powercinema\PCMService.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\AOL\1167750810\ee\AOLSoftware.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
    C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
    C:\APPS\SMP\SmpSys.exe
    c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
    C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
    C:\Program Files\Creative\Shared Files\CamTray.exe
    C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
    c:\APPS\HIDSERVICE\HIDSERVICE.exe
    C:\Program Files\Free Download Manager\FUM\fumoei.exe
    C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\AOL 9.0\aoltray.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\WINDOWS\system32\slmdmsr.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\WINDOWS\wanmpsvc.exe
    c:\program files\common files\aol\1167750810\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP Scheduler.exe
    c:\program files\common files\aol\1167750810\ee\aolsoftware.exe
    c:\APPS\Powercinema\Kernel\TV\CLSched.exe
    C:\Program Files\Netcom3 Cleaner\PSCMonitor.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jucheck.exe
    C:\APPS\skype\phone\Skype.exe
    C:\APPS\SKYPE\Plugin Manager\skypePM.exe
    C:\Program Files\PCHealthCenter\2.exe
    C:\Program Files\PCHealthCenter\3.exe
    C:\Program Files\PCHealthCenter\4.exe
    C:\Program Files\PCHealthCenter\7.exe
    C:\PROGRA~1\FREEDO~1\fdm.exe
    C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = Java Plug-in 1.3.1
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.dradio.de/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://81.201.104.136/fast-cgi/bsc?...ontext=404&plug_id=133_00_00_0_0_0&q=/?url=%s
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
    O2 - BHO: WhgHelper Class - {00000000-0000-11D1-ABED-709549C10000} - C:\Program Files\WHG\Instant Help Application Update 1.2\IEHelper.dll
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
    O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-A0E8-F479B685FA7D} - (no file)
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
    O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
    O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
    O4 - HKLM\..\Run: [VTTimer] "C:\WINDOWS\system32\VTTimer.exe"
    O4 - HKLM\..\Run: [VTTrayp] "C:\WINDOWS\system32\VTtrayp.exe"
    O4 - HKLM\..\Run: [STDSB] "C:\WINDOWS\system32\drivers\STDSB.exe"
    O4 - HKLM\..\Run: [SoundMan] "C:\WINDOWS\SOUNDMAN.EXE"
    O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [AOLDialer] "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe"
    O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1167750810\ee\AOLSoftware.exe"
    O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP
    O4 - HKLM\..\Run: [MPFExe] "C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [KernelFaultCheck] "C:\WINDOWS\system32\dumprep.exe" 0 -k
    O4 - HKLM\..\Run: [CanonSolutionMenu] "C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe" /logon
    O4 - HKLM\..\Run: [CanonMyPrinter] "C:\Program Files\Canon\MyPrinter\BJMyPrt.exe" /logon
    O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
    O4 - HKLM\..\Run: [\YUR4B.exe] C:\Windows\system32\YUR4B.exe
    O4 - HKLM\..\Run: [\YUR4C.exe] C:\Windows\system32\YUR4C.exe
    O4 - HKLM\..\Run: [\YUR4D.exe] C:\Windows\system32\YUR4D.exe
    O4 - HKLM\..\Run: [\YUR4E.exe] C:\Windows\system32\YUR4E.exe
    O4 - HKLM\..\Run: [\YUR4F.exe] C:\Windows\system32\YUR4F.exe
    O4 - HKLM\..\Run: [SpyHunter Security Suite] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe
    O4 - HKLM\..\Run: [\YUR57.exe] C:\Windows\system32\YUR57.exe
    O4 - HKCU\..\Run: [SmpcSys] C:\APPS\SMP\SmpSys.exe
    O4 - HKCU\..\Run: [Skype] "C:\APPS\SKYPE\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [Creative WebCam Tray] "C:\Program Files\Creative\Shared Files\CamTray.exe"
    O4 - HKCU\..\Run: [Free Uploader Oe Integration] "C:\Program Files\Free Download Manager\FUM\fumoei.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [A00FD2E06.exe] C:\DOCUME~1\Samantha\LOCALS~1\Temp\_A00FD2E06.exe
    O4 - HKCU\..\Run: [SpyClean] C:\Program Files\Netcom3 Cleaner\SpyClean.exe
    O4 - HKCU\..\Run: [\YUR4B.exe] C:\Windows\system32\YUR4B.exe
    O4 - HKCU\..\Run: [\YUR4C.exe] C:\Windows\system32\YUR4C.exe
    O4 - HKCU\..\Run: [\YUR4D.exe] C:\Windows\system32\YUR4D.exe
    O4 - HKCU\..\Run: [\YUR4E.exe] C:\Windows\system32\YUR4E.exe
    O4 - HKCU\..\Run: [\YUR4F.exe] C:\Windows\system32\YUR4F.exe
    O4 - HKCU\..\Run: [\YUR57.exe] C:\Windows\system32\YUR57.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
    O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
    O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
    O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - SearchUrl - (no file)
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Upload - {FD4E2FF8-973C-4A19-89BD-8E86B3CFCFE1} - C:\Program Files\Free Download Manager\FUM\fumiebtn.dll
    O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aolsvc.co.uk/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aolsvc.co.uk/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su2/CTL_V02002/ocx/15030/CTPID.cab
    O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C5} (GameDesire Snooker) - http://67.15.101.3/g_bin/eng/snooker_2_0_0_31.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\WINDOWS\System32\es32.dll
    O20 - Winlogon Notify: 5cf128a7448 - C:\WINDOWS\System32\es32.dll
    O20 - Winlogon Notify: __c00DA96A - C:\WINDOWS\
    O20 - Winlogon Notify: __c00F3C09 - C:\WINDOWS\system32\__c00F3C09.dat
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
    O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLSched.exe
    O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
    O23 - Service: Generic Service for HID Keyboard Input Collections (GenericHidService) - Unknown owner - c:\APPS\HIDSERVICE\HIDSERVICE.exe
    O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    O23 - Service: NetCom3 Service (Netcom3) - Unknown owner - C:\Program Files\Netcom3 Cleaner\PSCMonitor.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slmdmsr.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

    --
    End of file - 13133 bytes
     
  3. Wylbur342

    Wylbur342 Thread Starter

    Joined:
    Jul 8, 2004
    Messages:
    51
    Logged errors ...

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7023
    Date: 20/09/2008
    Time: 03:23:58
    User: N/A
    Computer: SAM2
    Description:
    The Computer Browser service terminated with the following error:
    This operation returned because the timeout period expired.


    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.


    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 20/09/2008
    Time: 03:19:51
    User: N/A
    Computer: SAM2
    Description:
    The Process creation detector. service failed to start due to the following error:
    The system cannot find the file specified.


    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 20/09/2008
    Time: 03:19:40
    User: N/A
    Computer: SAM2
    Description:
    The STDSB service failed to start due to the following error:
    The system cannot find the file specified.


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 19/09/2008
    Time: 17:07:28
    User: N/A
    Computer: SAM2
    Description:
    The Process creation detector. service failed to start due to the following error:
    The system cannot find the file specified.


    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 19/09/2008
    Time: 17:06:20
    User: N/A
    Computer: SAM2
    Description:
    The STDSB service failed to start due to the following error:
    The system cannot find the file specified.


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 18/09/2008
    Time: 16:16:00
    User: N/A
    Computer: SAM2
    Description:
    The Process creation detector. service failed to start due to the following error:
    The system cannot find the file specified.


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 18/09/2008
    Time: 16:14:56
    User: N/A
    Computer: SAM2
    Description:
    The STDSB service failed to start due to the following error:
    The system cannot find the file specified.


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
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