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Seeking a Fix for My ''Buggy'' Mouse Problem

Discussion in 'Hardware' started by 2privatus, Sep 21, 2019.

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  1. 2privatus

    2privatus Thread Starter

    Joined:
    Sep 21, 2019
    Messages:
    3
    Over the years, I've had a number of Windows PCs with their attendant mouses. Until very recently, there has been no great problems with getting the mouses to work flawlessly with these devices. I plug them in, the mouse will operate without difficulty.

    Not so in recent days.


    PROBLEM: I've tried a number of cordless mouses (and one that was corded) in recent days on my 2 1/2 .year-old Windows 10 (64 bit) OS PC (my system specs are appended to this text). All these mouses have been "buggy". In particular:

    * the movement of the pointer on the screen becomes difficult to control,

    * the number of clicks required to open any object/icon on the device is
    larger-than-normal (it shouldn't be more than 2 clicks, but, instead,
    many more clicks than this are usually required).

    * these problems are themselves inconsistent. At first, the mouses behave more-or-less normally, but, as time goes on, they become increasingly erratic and difficult to use.


    ATTEMPTED SOLUTIONS: I've tried these frequently-recommended solutions...

    - Adjusting Window 10's Mouse Settings,

    - Repeatedly virus-scanning my computer (using Norton Security) which declares it virus-free,

    - Repeatedly rebooting both my computer and the mouse(s) by either turning them ''off'', then ''on'', or by hitting the reset button (where present),

    - Using mouses with fresh batteries, correctly installed,

    - changing the USB port for the signal interface device.


    QUESTION: Can you suggest how to fix this problem? Specifically...

    + What free and trustworthy anti-virus/malware scans are available to further rule out that possibility as the source of the problem?

    + What _specific_ Windows 10 Mouse Settings should be used to correct the two problems referenced above (that erratic-mouse-pointer problem, as well as the too-many-clicks-to-open-an-object problem)?

    + New Driver Install: Windows 10's Device Manager says that these mouses are functioning properly when they clearly aren't. Would replacing the generic drivers for these devices (to ones that run better on a 64 bit Windows 10 OS) resolve my problems? If so, what is a trustworthy and simple-to-install source for such drivers (my current mouse is an iHome 6 Button Wireless Mouse, Model # IH-BL-H680B)?

    + What solutions other than noted above would likely resolve this "buggy" mouse problem?


    Thank you for your attention to my problem. If you have a suggestion for solving it, please share.

    2privatus



    Tech Support Guy System Info Utility version 1.0.0.4

    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, Intel64 Family 6 Model 94 Stepping 3
    Processor Count: 8
    RAM: 16298 Mb
    Graphics Card: NVIDIA GeForce GTX 950, -2048 Mb
    Hard Drives: C: 977 GB (878 GB Free); D: 931 GB (802 GB Free); G: 3726 GB (2867 GB Free); H: 3725 GB (2545 GB Free); K: 3726 GB (3055 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., Z170-E
    Antivirus: Norton Security, Enabled and Updated
     
    Last edited by a moderator: Sep 22, 2019
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,575
    Uninstall Norton. 3rd party antiviruses have a hard time catching up with Window's semi annual upgrades. As a result, strange compatibility problems arise.

    Windows 10's own Windows Defender is quite good.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,799
    First Name:
    Frank
    Unplug all of those 4 TB external storage drives from your computer.
    Does it still have the same mouse issues?

    ---------------------------------------------------------------
     
  4. 2privatus

    2privatus Thread Starter

    Joined:
    Sep 21, 2019
    Messages:
    3
    Update: I tried a recommendation posted on a Microsoft Community Forum which didn't solve my problem, but did relieve it for a time.

    Per this recommendation I disabled the mouse driver and manually rebooted the computer. For a time, my mouse behaved normally, but then performance degraded back to the twin issues of an erratic-mouse-pointier + too-many-clicks -needed-to-open-an-object.

    Take-away: My mouse problem seems to be driver-related.

    Note: My Win 10 OS is 64-bit. Could this have an effect on the problem (even through I've had this system for more than 2 years without a malfunctioning mouse)?

    I've used Device Manager's diagnostic to search for a better driver, but it said that my current driver was the best available.

    Given that re-enabling the driver had a temporary good effect, I'm skeptical of that advice. But I'm reluctant to proceed without further input.

    Anyone care to offer some? If so, please do.

    Specifically: How do you safely replace a mouse driver without rendering the system uncontrollable (I've haven't done this in a very long time and am reluctant to make things worse.)?

    Thanks,
    2privatus
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,916
    2privatus,

    I've edited your post to remove your email address. First, all assistance is to be done on the boards and not by email or other means behind the scenes. Second, spammers will harvest them and before long you'll be flooded with spam.
     
  6. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,575
  7. bassfisher6522

    bassfisher6522

    Joined:
    Aug 8, 2008
    Messages:
    1,380
    I need the brand/make/models of all mice being used. You hinted to a driver issue in post #4, which I'm incline to be the fault.

    Have you installed the driver/software packages for any of your mice?
     
  8. 2privatus

    2privatus Thread Starter

    Joined:
    Sep 21, 2019
    Messages:
    3
    Yes. I tried a Mircosoft Mobile Mouse 4000, and searched for compatible software. I installed "Microsoft USB Dual Receiver Wireless Mouse" (64-Bit Version), which has an associated driver (presumably 64x) that works great with this mouse. Problem solved (at least for now).

    Remaining concern: My current system ran fine for more than two years using non-MS mice and the generic mouse driver that came with Windows 10. So what caused multiple mice (Logitech, HP, iHome) to become erratic and irresponsive recently? I don't know.

    Any ideas?
     
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