"Select the encoding that makes your document readable."

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mysticprin

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Joined
Nov 30, 2011
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My friend needs holiday card labels printed. Her Excel spreadsheet is a simple, no-password, 2003 Excel spreadsheet with under 200 names.

Problem? MailMerge asks "Select the encoding that makes your document readable." Apparently, MailMerge sees lots of open boxes instead of letters.

What's up? I've never run into this question before. Is the spreadsheet corrupted? And can I fix it, whatever "it" is?

Thanks... she's getting a little crazed at the thought of handwriting dozens of envelopes! I don't blame her a bit...
 

WendyM

Retired Trusted Advisor
Joined
Jun 27, 2003
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4,042
Hi mysticprin, welcome to TSG.

There are several reasons why Word could be prompting her for the encoding. The first thing I'd try is to copy the data into another spreadsheet, save it, and try again. If the original spreadsheet is corrupted, that may help. If that doesn't work, my speculation is that there's a stray random character that's choking Word. Try deleting all of the information except the header and the first line of data (keeping all of the original information in the original document, of course) and try again. If it works, add back the lines in groups of 10 or whatever works until you find the place that's causing the error.

Hope that helps.
 
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