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Serious browser problems!

Discussion in 'Web & Email' started by TheFamilyGuy, Feb 5, 2005.

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  1. TheFamilyGuy

    TheFamilyGuy Thread Starter

    Joined:
    Apr 7, 2004
    Messages:
    108
    Ok, I'm gonna start this off by saying that everything I'm explaining here is happening using Firefox 1.0 (It doesn't work any better with IE anyway)

    Ok, first of all, I started up my wireless internet connection about an hour ago and I immediately caught two viruses which Norton alerted me of (Trojans, apparently) Whenever I start up Firefox, it should take me to Google, being my homepage, but it brings me to a blank screen. I attempt to reload but it just reloads the same white screen. So I went to this site from my bookmarks, and it happened to work. I clicked on the forums, and basically nothing happened. If I want to get to a page via a link, I pretty much have to rapid-fire click the link anywhere from 5-20 times before I get lucky and it happens to load. Some ites however, seems impossible to load at all. So I'm in the process of Adaware scan, which has currently scanned 160,000 files with no problems detected whatsoever. I also ran a CWShredder (latest version) scan (since Norton said I had Trojans) and it turned up nothing. I scanned with HijackThis and it looks perfectly fine, but I'll post it anyway. This all happened very suddenly without any warning or reason that I can think of. I'm sorry if this has been posted, but it would literally take me forever to go through the history. Thanks for any help.

    Logfile of HijackThis v1.98.2
    Scan saved at 3:10:58 AM, on 05/02/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\System32\DVDRAMSV.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\ezSP_Px.exe
    C:\WINDOWS\system32\TPSMain.exe
    C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\system32\TFNF5.exe
    C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
    C:\WINDOWS\system32\TPSBattM.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Apoint2K\Apoint.exe
    C:\WINDOWS\System32\00THotkey.exe
    C:\Program Files\Tech\Wheel Mouse\5.0\MOUSE32A.EXE
    C:\Program Files\TOSHIBA\PadTouch\PadExe.exe
    C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Picasa2\PicasaMediaDetector.exe
    C:\WINDOWS\system32\updates.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Apoint2K\Apntex.exe
    C:\WINDOWS\system32\RAMASST.exe
    C:\Program Files\System Maintenance\SpywareGuard\sgmain.exe
    C:\Program Files\System Maintenance\SpywareGuard\sgbhp.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Microsoft Office\Office\WINWORD.EXE
    C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-aware.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Documents and Settings\Derek\Desktop\System Maintenance\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\System Maintenance\SpywareGuard\dlprotect.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
    O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
    O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
    O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Tech\Wheel Mouse\5.0\MOUSE32A.EXE
    O4 - HKLM\..\Run: [PadTouch] "C:\Program Files\TOSHIBA\PadTouch\PadExe.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
    O4 - HKLM\..\Run: [xpupdate] updates.exe
    O4 - HKLM\..\RunServices: [xpupdate] updates.exe
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\System Maintenance\SpywareGuard\sgmain.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
    O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
     
  2. JayT

    JayT

    Joined:
    Apr 15, 2003
    Messages:
    688
    The only thing I see that would cause this problem is that you have your homepage set to a blank page. In Firefox click on Tools -Options -General- at the home page you have the option of setting it as the current page -as a bookmark, or as a blank page. I think you have it set to a blank page.
    If you want Google as your home page, navigate to Google, then click on set to current page.

     
  3. TheFamilyGuy

    TheFamilyGuy Thread Starter

    Joined:
    Apr 7, 2004
    Messages:
    108
    Well, strangely enough, the problem is gone. I finished that adaware scan yesterday, and it ended up clean. I did a Norton scan which found three trojans and fixed them all. Then I restarted my computer multiple time and the problem never went away. Iturned my computer off for the night, turned it on today and it works fine. Well, almost fine, some sites still look kind of messed up, like the one I'm at right now. The smilies aren't loading (actually, one loaded) and the buttons at the top (underline, indent, insert email link, etc) are being shown as words instead of buttons (except for bold and italicize, those are buttons) and sites seems to be loading more slowly, so I guess I'm still gonna have to look into it.

    Oh, wait a minute, I just hit submit and it failed to load it. So lets see how many clicks it takes

    1, 2 , 3, 4, 5, 6,
     
  4. TheFamilyGuy

    TheFamilyGuy Thread Starter

    Joined:
    Apr 7, 2004
    Messages:
    108
    Ok, so that took 7 clicks. The problem is back. I tried to load homepage, nothing, I went to a different search engine (alltheweb) typed in tech guy and hit search (6 clicks before it worked) I clicked the tech guy link (9 clicks) I hit forums (3 clicks) and clicked on the link to my thread (4 clicks)

    Any help? BTW, the homepage is still set to Google
     
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