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Serious Error Recovery messages...

Discussion in 'Hardware' started by the_one3630, Jul 23, 2006.

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  1. the_one3630

    the_one3630 Thread Starter

    Joined:
    May 26, 2003
    Messages:
    123
    Please bear with me, as this involves a couple of issues and I was trying to find the best place to post this. Everything was fine until I recently installed an HP DVD840i drive in an ME-325 external enclosure and Nero 7 Ultra Edition. I purchased the drive from on online site with the drive already in the enclosure. The drive was sent WITHOUT the original installation CD. I attempted to download the current firmware for this drive. But after downloading, it did not recognize compatibility, and wouldn't install. Therefore, I had to rely on plug and pray. However, the enclosure itself came with USB install CD which I did install.

    OK, now, I'm running Nero Vision to create a DVD. It was running slow and choppy, but I eventually obtained my finished product. I tried to burn to DVD and halfway through the process, my whole computer froze. Clock and all. I had to manually turn it off.

    Next, to help with the slow running of Nero, I uninstalled and and defragged my hard drive and reinstalled. This actually helped with the software. I tried to make a DVD again, and the same thing happened. I contacted Nero who prompted me to uninstall Nero, download the latest version from their website and use the same serial number. Thought I was getting somewhere. It is not freezing anymore, HOWEVER now my system is randomly rebooting at no specific intervals. It is not that often, but when it happens, I get this message:

    Windows has recovered from a serious error

    Error Signature:

    BCCode: 10000050 BCP1: BAD0B158 BCP2: 00000000 BCP3: 80566A37
    BCP4: 00000000 OS VER: 5_1_2600 SP:2_0 PRODUCT: 256_1

    The following files were in the report:

    C:\DOCUME~1\Edward\LOCALS~1\Temp\\WER419f.dir00\Mini072206-01.dmp

    C:\DOCUME~1\Edward\LOCALS~1\Temp\\WER419f.dir00\sysdata.xml


    These errors I believe stem from a faulty device driver. So please, if anyone can help me with this dilemma, I will be grateful.

    To recap my concerns:

    1. The serious error causing windows to reboot.
    2. Do I need to update the firmware for my HP drive? Or do I need the actual device driver and how can I obtain it?
    3. Why is Nero not making my DVD? Is it because of the device driver issue? Or the software itself?

    Enclosed also is a copy of HiJack This and Startup Log. Thanks in advance!!!


    Logfile of HijackThis v1.99.1
    Scan saved at 7:26:58 AM, on 7/23/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\S3tray2.exe
    C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    C:\Program Files\USBToolbox\Res.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Edward\Desktop\HijackThis.exe

    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,kbcbfwi.exe
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [USB Storage Toolbox] C:\Program Files\USBToolbox\Res.EXE
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: *.elitemediagroup.net
    O15 - Trusted Zone: *.mmohsix.com
    O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
    O16 - DPF: f1AgentCtrl - https://my02.fusionone.com/installer/f1AgentCtrl.cab
    O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
    O16 - DPF: {352797A0-EFD0-4FA6-B229-145120EA4B8A} (Walt Disney Internet Group Hardware Control) - https://disneyblast.go.com/v3/setup/activex/DIGHardwareControl.cab
    O16 - DPF: {4AD73894-A895-4FC2-B233-299867E08753} - http://apps.deskwizz.com/ax/adwerkz.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
    O16 - DPF: {5526B4C6-63D6-41A1-9783-0FABF529859A} - http://cabs.elitemediagroup.net/cabs/mediaview.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
    O16 - DPF: {B9A296D4-38AC-4566-8168-F7ACAF7D35E6} (Eyeball Video Session Control) - http://imlive.com/ChatSource/gVideoContol.cab
    O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - http://www.disney.go.com/games/downloads/gamemanager/DIGGameManager.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://zone.msn.com/bingame/dim2/default/popcaploader_v6.cab
    O16 - DPF: {F5C90925-ABBF-4475-88F5-8622B452BA9E} (Compaq System Data Class) - http://wwemail.support.hp.com/fd2/objects/SysQuery.cab
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O20 - Winlogon Notify: Themes - C:\WINDOWS\system32\n2l80c3uef.dll (file missing)
    O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe (file missing)
    O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe


    StartupList report, 7/23/2006, 7:28:40 AM
    StartupList version: 1.52.2
    Started from : C:\Documents and Settings\Edward\Desktop\HijackThis.EXE
    Detected: Windows XP SP2 (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\S3tray2.exe
    C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    C:\Program Files\USBToolbox\Res.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Edward\Desktop\HijackThis.exe
    C:\WINDOWS\system32\NOTEPAD.EXE

    --------------------------------------------------

    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,kbcbfwi.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    S3TRAY2 = S3tray2.exe
    POINTER = point32.exe
    USB Storage Toolbox = C:\Program Files\USBToolbox\Res.EXE
    NeroFilterCheck = C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
    BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA} = "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

    --------------------------------------------------

    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    Shell=*INI section not found*
    SCRNSAVE.EXE=*INI section not found*
    drivers=*INI section not found*

    Shell & screensaver key from Registry:

    Shell=explorer.exe
    SCRNSAVE.EXE=*Registry value not found*
    drivers=*Registry value not found*

    Policies Shell key:

    HKCU\..\Policies: Shell=*Registry key not found*
    HKLM\..\Policies: Shell=*Registry value not found*

    --------------------------------------------------


    Enumerating Task Scheduler jobs:

    McAfee.com Update Check (MOOREFIELD-Edward).job
    McAfee.com Update Check (MORPHEUS-Edward).job
    McAfee.com Update Check (MORPHEUS-Terril Lynn).job

    --------------------------------------------------

    Enumerating Download Program Files:

    [f1AgentCtrl]
    CODEBASE = https://my02.fusionone.com/installer/f1AgentCtrl.cab
    OSD = C:\WINDOWS\Downloaded Program Files\f1AgentCtrl.osd

    [Shockwave ActiveX Control]
    InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

    [VerifyGMN Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\hpobjinstaller_gmn.dll
    CODEBASE = http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab

    [Walt Disney Internet Group Hardware Control]
    InProcServer32 = C:\WINDOWS\DOWNLO~1\DIGHAR~1.OCX
    CODEBASE = https://disneyblast.go.com/v3/setup/activex/DIGHardwareControl.cab

    [{4AD73894-A895-4FC2-B233-299867E08753}]
    CODEBASE = http://apps.deskwizz.com/ax/adwerkz.cab

    [MSN Photo Upload Tool]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\CONFLICT.1\MsnPUpld.dll
    CODEBASE = http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab

    [{5526B4C6-63D6-41A1-9783-0FABF529859A}]
    CODEBASE = http://cabs.elitemediagroup.net/cabs/mediaview.cab

    [ActiveScan Installer Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\asinst.dll
    CODEBASE = http://www.pandasoftware.com/activescan/as5/asinst.cab

    [{B9191F79-5613-4C76-AA2A-398534BB8999}]
    CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab

    [Eyeball Video Session Control]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\VideoSession.ocx
    CODEBASE = http://imlive.com/ChatSource/gVideoContol.cab

    [CGameManagerCtrl Object]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\DIGGameManager.dll
    CODEBASE = http://www.disney.go.com/games/downloads/gamemanager/DIGGameManager.cab

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash8.ocx
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    [{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}]
    CODEBASE = http://zone.msn.com/bingame/dim2/default/popcaploader_v6.cab

    [Compaq System Data Class]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\sysquery.dll
    CODEBASE = http://wwemail.support.hp.com/fd2/objects/SysQuery.cab

    --------------------------------------------------

    Enumerating ShellServiceObjectDelayLoad items:

    PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
    CDBurn: C:\WINDOWS\system32\SHELL32.dll
    WebCheck: C:\WINDOWS\system32\webcheck.dll
    SysTray: C:\WINDOWS\system32\stobject.dll

    --------------------------------------------------
    End of report, 6,130 bytes
    Report generated in 0.031 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
     
  2. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    You seem to be running Macafee and Norton and while I would not run either, I definitely would tell you not to run them together.
    Have you tried disabling bnoth antivirus and runni ng the drive?
    I also cannot image other than nero, whiat software you would be installing as XP should not need any drivers as they are native.
    Just to be certain system is clean as neither of your av's are much good and I see nothing for spyware, I would run these online scanners:
    www.ewido.net
    www.bitdefender.com
     
  3. the_one3630

    the_one3630 Thread Starter

    Joined:
    May 26, 2003
    Messages:
    123
    Ah. I should have mentioned that in the initial post as well. I actually do not have both McAfee and Norton running simultaneously. I had a bad uninstall of McAfee a loooonnnnnggg time ago, and while I do not run the core software, bits and pieces of it remain in the registry and I can't seem to get rid of them. Any ideas for that?

    So I should just disable Norton and try burning the drive? Any other suggestions? I've already run ewido, and everything seems clean. Feign my ignorance, but the AV's could interfere with the drive running as well as Nero? Thanks!!
     
  4. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,888
    First Name:
    Rob
  5. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,888
    First Name:
    Rob
    Your Hijackthis looks a little empty in the run section, have you disabled many items? Seems to me there should be some Symantec programs listed there.

    You don't happen to have an Nforce4 chipset do you?
     
  6. the_one3630

    the_one3630 Thread Starter

    Joined:
    May 26, 2003
    Messages:
    123
    It's an older version, a free version from a DOD website for DOD employees. I will use clean up tool and follow instructions. And yes, I've disabled a lot of items to free up memory hoping to assist with burning DVDs. I don't recall having an Nforce4 chipset. Where can I find that info?
     
  7. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,888
    First Name:
    Rob
    In Device Manager it should list NVidia/Nforce items.
     
  8. the_one3630

    the_one3630 Thread Starter

    Joined:
    May 26, 2003
    Messages:
    123
    Vinyl AC'97 Audio (WAVE)

    no NVidia
     
  9. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,888
    First Name:
    Rob
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