Serious Virus or Spyware Problem..PLEASE HELP

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TripleH2k3

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Joined
Nov 15, 2003
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79
My Uncle just got a Dell computer and installed a dsl modem, and after a couple of days the computer was running super slow, and a popup appeared a few minutes after startup with a 60 second timer saying that windows was going to shut down. I thought that it was Spyware/adware so I installed and ran Adaware, and I deleted over 380 infected files, and ran AVG 7 virus scan and detected trojan viruses. I saw that his internet security settings were set at the minimum level and the firewall was disabled, so I enabled the firewall and raised the bars on the security levels, but there's still a major problem. When he starts the computer it runs real slow, then a minimized window labled "Hi" is on the screen and a yellow triangle with a exlamation point is in the startup taskbar and when I move the cursor over it it tells me that windows didn't detect any spyware software on the computer, and the desktop is replaced with a giant ad warning us about spyware and to download spyware software. Now they can't get on the internet, and are limited to doing very little with the computer, so I really hope that someone can help them because I've tried everything that I could think of. I scanned and removed all spyware/adware, removed all detected viruses, disabled all startup items, deleted internet cookies and online/offline files, uninstalled programs that nobody uses and some that we didn't recognize. I have a laptop so I can take that over and give them whatever software that anyone can suggest to solve this problem, since they can't go online. My uncle has a Dell 2400/128 mb ram/30 gb hd. Please Help.
Thanks
 
Joined
Oct 21, 2001
Messages
1,118
Get this start up viewer and see whats loading up, http://www.windowsstartup.com/

Then do a online free virus scan, http://housecall.trendmicro.com/housecall/start_corp.asp

Read this for more info, http://www.dslreports.com/faq/8428

More good info how to get back your pc, http://forums.steampowered.com/forums/showthread.php?threadid=76462

Download update and run cw shredder, http://www.intermute.com/spysubtract/cwshredder_download.html

If this dont cure your prob re post in the security forum for a better reply by experts.
 
Joined
Jan 17, 2004
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9,600
Hello Triple , I think it would be wise to , as Rebon says , post in security.
I would advise that before running CwShredder. You can lose internet connection in some cases and should download {save} the fix first. Also a Hijackthis log will be needed. >f
 
Joined
Jan 22, 2005
Messages
29
There are a couple of more free programs that are recommended highly. They are SPYBot search and Destroy, and Spyblaster. SPYBOT will find spyware that adware does not find. Spyblaster will prevent spyware from loading even if it's already on your computer.

A virus software and firewall are a must for DSL. I personnaly use Trend Micro Internet Security with Virus protection and Firewall built in.

I have all these programs on my desktop and wife's wireless laptop.
 
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