1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Serious Virus or Spyware Problem..PLEASE HELP

Discussion in 'Windows XP' started by TripleH2k3, Jan 30, 2005.

Thread Status:
Not open for further replies.
  1. TripleH2k3

    TripleH2k3 Thread Starter

    Nov 15, 2003
    My Uncle just got a Dell computer and installed a dsl modem, and after a couple of days the computer was running super slow, and a popup appeared a few minutes after startup with a 60 second timer saying that windows was going to shut down. I thought that it was Spyware/adware so I installed and ran Adaware, and I deleted over 380 infected files, and ran AVG 7 virus scan and detected trojan viruses. I saw that his internet security settings were set at the minimum level and the firewall was disabled, so I enabled the firewall and raised the bars on the security levels, but there's still a major problem. When he starts the computer it runs real slow, then a minimized window labled "Hi" is on the screen and a yellow triangle with a exlamation point is in the startup taskbar and when I move the cursor over it it tells me that windows didn't detect any spyware software on the computer, and the desktop is replaced with a giant ad warning us about spyware and to download spyware software. Now they can't get on the internet, and are limited to doing very little with the computer, so I really hope that someone can help them because I've tried everything that I could think of. I scanned and removed all spyware/adware, removed all detected viruses, disabled all startup items, deleted internet cookies and online/offline files, uninstalled programs that nobody uses and some that we didn't recognize. I have a laptop so I can take that over and give them whatever software that anyone can suggest to solve this problem, since they can't go online. My uncle has a Dell 2400/128 mb ram/30 gb hd. Please Help.
  2. rebon


    Oct 21, 2001
    Get this start up viewer and see whats loading up, http://www.windowsstartup.com/

    Then do a online free virus scan, http://housecall.trendmicro.com/housecall/start_corp.asp

    Read this for more info, http://www.dslreports.com/faq/8428

    More good info how to get back your pc, http://forums.steampowered.com/forums/showthread.php?threadid=76462

    Download update and run cw shredder, http://www.intermute.com/spysubtract/cwshredder_download.html

    If this dont cure your prob re post in the security forum for a better reply by experts.
  3. Fidelista


    Jan 17, 2004
    Hello Triple , I think it would be wise to , as Rebon says , post in security.
    I would advise that before running CwShredder. You can lose internet connection in some cases and should download {save} the fix first. Also a Hijackthis log will be needed. >f
  4. n3vino


    Jan 22, 2005
    There are a couple of more free programs that are recommended highly. They are SPYBot search and Destroy, and Spyblaster. SPYBOT will find spyware that adware does not find. Spyblaster will prevent spyware from loading even if it's already on your computer.

    A virus software and firewall are a must for DSL. I personnaly use Trend Micro Internet Security with Virus protection and Firewall built in.

    I have all these programs on my desktop and wife's wireless laptop.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/324856

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice