1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

\\server is not accessible You might not have permission to use this network...

Discussion in 'Networking' started by kmcollins, Dec 30, 2009.

Thread Status:
Not open for further replies.
Advertisement
  1. kmcollins

    kmcollins Thread Starter

    Joined:
    Dec 16, 2009
    Messages:
    7
    I now get this error message trying to access network resources from a laptop that used to work just fine. My wife's similarly configured laptop continues to work fine. I regularly share drives and printers across all machines and all appear to work except for this laptop. I have found that I can pring the other computers without issue if I use the ip address and can "net use" the drives directly by specifying the ip address rather than the computer name. However, any attempt to use the computer name fails (as above or as a "System error 53 has occurred" in a command prompt). Using the [email protected] solves part of the problem but I cannot find a similar [email protected] workaround to get to my network printer successfully.

    All computers are running XP professional. I have tried disabling firewalls. The laptop is a work-configured laptop (as is my wife's) and works fine connected to all manner of networks. As I mentioned, this machine worked fine a unil I noticed an issue about a month ago. This problem persists through re-boots.

    Here is nbtstat -n and ipconfig /all from my laptop. Any and all ideas much appreciated.

    C:\Documents and Settings\Administrator>nbtstat -n
    Wireless Network Connection 2:
    Node IpAddress: [192.168.1.103] Scope Id: []
    NetBIOS Local Name Table
    Name Type Status
    ---------------------------------------------
    IBM-814167407B9<00> UNIQUE Registered
    IBM <00> GROUP Registered
    IBM <1E> GROUP Registered
    IBM <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered
    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []
    No names in cache
    AGN Virtual Network Adapter:
    Node IpAddress: [9.65.162.121] Scope Id: []
    NetBIOS Local Name Table
    Name Type Status
    ---------------------------------------------
    IBM-814167407B9<00> UNIQUE Registered
    IBM-814167407B9<20> UNIQUE Registered
    IBM <00> GROUP Registered
    IBM <1E> GROUP Registered
    IBM <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered
    C:\Documents and Settings\Administrator>

    C:\Documents and Settings\Administrator>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : IBM-814167407B9
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Peer-Peer
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : ibm.com
    Ethernet adapter Wireless Network Connection 2:
    Connection-specific DNS Suffix . : ibm.com
    Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AG
    Physical Address. . . . . . . . . : 00-1F-3B-90-FC-E5
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.103
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 216.38.36.200
    76.164.128.4
    Lease Obtained. . . . . . . . . . : Wednesday, December 30, 2009 11:04:2
    2 AM
    Lease Expires . . . . . . . . . . : Thursday, December 31, 2009 11:04:22
    AM
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) 82566MM Gigabit Network Con
    nection
    Physical Address. . . . . . . . . : 00-1E-37-D2-E4-F4
    Ethernet adapter AGN Virtual Network Adapter:
    Connection-specific DNS Suffix . : ibm.com
    Description . . . . . . . . . . . : AGN Virtual Network Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-01
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 9.65.162.121
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 9.0.4.1
    9.0.5.1
    C:\Documents and Settings\Administrator>
     
  2. Sponsor

  3. TacticalSniper

    TacticalSniper

    Joined:
    Sep 21, 2009
    Messages:
    261
    Sorry if I missed it, but are we talking domain or a workgroup?

    I had a very similar issue in a domain environment, and the problem stemmed from wrong DNS settings (which also seems to be your case).

    Any more info on that network config?
     
  4. kmcollins

    kmcollins Thread Starter

    Joined:
    Dec 16, 2009
    Messages:
    7
    This is for a workgroup--a small network at home with 2 PCs, 2 laptops and a printer, wired and wireless with all devices being shared. Is there any more info I could provide on the network configuration?

    If it helps, I can post an nbtstat and ipconfig for the laptop that DOES work.
     
  5. kmcollins

    kmcollins Thread Starter

    Joined:
    Dec 16, 2009
    Messages:
    7
    One thing I have noticed when comparing the working laptop's nbtstat with my (now) failing one, is the working laptop has its own laptop name and the group name registered while the failing laptop has only the group name registered.

    Here is the nbtstat -n from the WORKING laptop (note system name in this case is PAIGE and workgroup name is IBM):

    Wireless Network Connection:
    Node IpAddress: [192.168.1.101] Scope Id: []



    NetBIOS Local Name Table



    Name Type Status

    ---------------------------------------------

    PAIGE <00> UNIQUE Registered

    PAIGE <20> UNIQUE Registered

    IBM <00> GROUP Registered

    IBM <1E> GROUP Registered


    Local Area Connection 2:
    Node IpAddress: [0.0.0.0] Scope Id: []



    No names in cache
     
  6. TacticalSniper

    TacticalSniper

    Joined:
    Sep 21, 2009
    Messages:
    261
    Okay, I guess 192.168.1.1 is your router. What happens if you manually set the router as primary DNS server on the problematic PC? Would it be able to discover other computer by name?
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Turn off any firewalls for debugging. If the firewall is the problem, you'll have to configure it to allow access to "trusted zone" addresses. Note that some firewalls must be completely uninstalled to stop them from affecting your networking.

    Hold the Windows key and press R, then type CMD to open a command prompt.

    In the command prompt window that opens, type type the following commands:

    PING each remote computer by IP address, and if successful, PING by name. Open a command prompt as described above and type.

    PING <ip address>
    or
    PING <computer name>

    Where:
    <ip address> - is the x.x.x.x IP address
    <computer name> - is the computer name

    A failure to PING is almost always a firewall configuration issue. Any failure to PING needs to be corrected before you go any farther.

    Note: You can obtain the IP address and computer name of a computer by opening a command prompt (DOS window) and typing IPCONFIG /ALL. This should work for any Windows version. The IPCONFIG /ALL display will provide a wealth of useful information for debugging your network connection.

    Check your Services are Started on all PCs:
    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations)
    • WLAN AutoConfig (Vista wireless configurations)
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic.

    If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.


    All computers should be in the same workgroup for computer browsing to function properly. File & Print Sharing has to be enabled on any computer you wish to share files or printers from. You also need to actually share the resource in question from My Computer, right click on the drive/printer/folder, and select sharing.

    If you encounter difficulties accessing computers that are visible in Network Places (Network and Sharing Center in Vista), make sure the computer being accessed has an account with the same name/password as the system connecting to it uses to login. NOTE: Vista's default is to require a password on the account to enable file/print sharing.

    While the default NetBIOS setting is correct for normal network configurations, it's possible for it to be altered, and it costs nothing to make sure it's correct. NETBIOS over TCP/IP must be enabled for normal network browsing. You can open a command prompt as described above and type the following command: nbtstat -n. This will display the status of NetBIOS or indicate it's not configured.
     
  8. kmcollins

    kmcollins Thread Starter

    Joined:
    Dec 16, 2009
    Messages:
    7
    The list you have provided is useful and is what I went through prior to posting initially. I believe I've addressed each of the points but have not found anything to make a difference.

    • I can ping by [email protected] but not by name
    • I have tried disabling firewalls but have not found any difference
    • All the services you have listed are started
    • I'm not sure what to do with the "account" comments since the primary target computer does not have an account (or password configured). In any case, this situation shouldn't be any different as the other working laptop.
    Other ideas?
     
  9. kmcollins

    kmcollins Thread Starter

    Joined:
    Dec 16, 2009
    Messages:
    7
    Yes, it is the router and DNS is outside of my network (my service providers, maybe?). How can I change the above? Right now the TCP/IP settings for the failing laptop are set for automatic. Do I have to disable automatic and force the primary dns server to be 192.168.1.1?
     
  10. kmcollins

    kmcollins Thread Starter

    Joined:
    Dec 16, 2009
    Messages:
    7
    More questions and/or clues:

    From the event viewer, I noticed the following warning. This may not have anything to do with my issue but I noticed the failure mentioned the name of my target server (one of the devices I can only ping by [email protected]). I don't know enough about the event monitor to use it for debug. I did notice that I have over 10,000 application errors--all the same error on LPR Print Monitor and the entire error list only covers the last 2 minutes! I'm not sure what's up with that either...

    Event Type: Warning
    Event Source: BROWSER
    Event Category: None
    Event ID: 8021
    Date: 1/2/2010
    Time: 9:30:12 AM
    User: N/A
    Computer: IBM-814167407B9
    Description:
    The browser was unable to retrieve a list of servers from the browser master \\LENOVO on the network \Device\NetBT_Tcpip_{CC8B2901-364B-4ED2-B5B7-B91CFE507649}. The data is the error code.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 35 00 00 00 5...

     
  11. kmcollins

    kmcollins Thread Starter

    Joined:
    Dec 16, 2009
    Messages:
    7
    One other thing I noticed--from comparing ipconfig output between the working and failing laptop. I noticed that IP routing is enabled and the node type is "unknown", while on the failing laptop, ip routing is disabled and the network type is peer-to-peer. Can this be related? How can I even access these settings?

    From the working laptop:
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : paige
    Primary Dns Suffix . . . . . . . : rchland.ibm.com
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : rchland.ibm.com
    ibm.com
    and from the failing laptop:
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : IBM-814167407B9
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Peer-Peer
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : ibm.com
     
  12. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Well, you want to fix the Peer-Peer, that won't work for file/print sharing.


    Create a file in notepad named NODETYPE.REG with the following contents:

    You should have 3 boxes on the bottom in NOTEPAD.
    1)Filename : NODETYPE.REG
    2)Save as type: all files
    3)Encoding: ANSI
    If you do not change it from txt type to All files type, then the file will actually be NODETYPE.REG.txt, this won't accomplish the desired result.

    ------------------- Use text after this line -------------------
    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters]
    "NodeType"=-
    "DhcpNodeType"=-
    ------------------- Use text before this line -----------------

    Double click on the file and say Yes to the merge into registry question.

    Reboot the computer.
     
  13. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/889589