Setting up a new ethernet connection

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therandomguy

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Jan 12, 2015
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5
hello guys,

As for now i have a modem which is connection to my PC via USB cable.

I wanted to connect my modem (arris 550b) via ethernet cable, however my ethernet port in motherboard is broken. So i borrowed another ethernet card (or whatever it is called) (intel 100 + adapter) and connected it via ethernet with modem.

I called my internet provider and told them to help me setup it. However my modem cant get their IP settings which they are sending to it. As a result modem cant connect to the network.

any ideas what can cause such problems?
also, my internet provider confirmed that there is a connection between card, cable and modem. i am using windows 7 ultimate 64bit

thanks
 

TerryNet

Terry
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Mar 23, 2005
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81,408
Unplug the modem. Shut down the computer.

Connect via ethernet, and make sure the USB cable is not connected.

Plug in modem. Turn on computer.

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

[Press ENTER after each command.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

therandomguy

Thread Starter
Joined
Jan 12, 2015
Messages
5
Had to use chcp command to get it in english, hope this helps


Microsoft Windows [Version 6.1.7601]
(c) è«α»«αᵿ∩ îá⌐¬α«ß«ΣΓ (Microsoft Corp.), 2009. éßÑ »αáóá ºáΘ¿ΘÑ¡δ.

C:\Users\Oleg>chcp 437
Active code page: 437

C:\Users\Oleg>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Oleg-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter ??????????? ?? ????????? ???? 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100+ ??????? ??????????
Physical Address. . . . . . . . . : 00-90-27-51-BA-40
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.101.249(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter ??????????? ?? ????????? ???? 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-82-97-4F-CA
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::419c:5ce1:c923:44d3%14(Preferred)
IPv4 Address. . . . . . . . . . . : 169.254.123.175(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 620822402
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-E8-7C-AF-6C-62-6D-A6-3D-85

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter ??????????? ?? ????????? ????:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Con
troller
Physical Address. . . . . . . . . : 6C-62-6D-A6-3D-85
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\Oleg>
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
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81,408
Whichever adapter is broken (I assume the Atheros) please disable it (in Device Manager or in the BIOS).

I have to admit no knowledge about the TAP-Windows Adapter V9. Unless you know about it and know it is not causing any problem I suggest that you uninstall or disable it.

Perhaps you have a firewall that is not configured properly or is corrupted? What firewall or security suite is, or ever was, on the system?
 

therandomguy

Thread Starter
Joined
Jan 12, 2015
Messages
5
Yes, Atheros connector is broken, i deleted the TAP-9 too, kaspersky internet security 2011 is working fine, i have a standart windows 7 firewall, which is disabled

i have disabled the old connector, disabled anti-virus and tried, windows says i have no acess to the network
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,408
Possibly a defective ethernet cable. Or maybe the NIC is not auto-syncing with the modem. Try in Device Manager right click on the ethernet - Properties - Advanced tab - for the 'Speed & duplex' property try different values beginning with '100 Mbps full duplex' and '10 Mbps full duplex.'
 

therandomguy

Thread Starter
Joined
Jan 12, 2015
Messages
5
Okay, so when 'Speed & duplex' is set on Auto — it says that ethernet cable is not connected at all, when i try different values, it says that there an unknown network, i send packets, but dont recieve them and it just keeps initializing and nothing happens
 

TerryNet

Terry
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Only suspects I can think of are firewall, defective modem etherent, defective cable or defective ethernet NIC.
 

therandomguy

Thread Starter
Joined
Jan 12, 2015
Messages
5
Okay, i will look into it, i will tell my isp to send in tech squad to deal with those, meanwhile i will look into software related suspects hehe
 
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