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Setup password is forgotten

Discussion in 'Hardware' started by rfeichel, Apr 7, 2016.

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  1. rfeichel

    rfeichel Thread Starter

    Joined:
    Jun 11, 2007
    Messages:
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    I have a Dell Studio 1557 laptop. Once upon a time I set the Setup password and I have since forgotten it. I called Dell and they were absolutely no help - - -he had not even heard of a password for the setup utility. The laptop does not have jumpers on the motherboard so that option is out. I have read that removing the internal battery will cause the computer to forget everything........is it really that drastic and is that the easiest option. When I enter a password I get an error message 13931 and the computer service tag. Suggestions ??
     
  2. dustyjay

    dustyjay

    Joined:
    Jan 23, 2003
    Messages:
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    First Name:
    Jay
    Per the Forum Rules Assistance with Passwords (bypassing/cracking) is forbidden
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    What's the exact "service tag" number of that Dell Studio 1557 laptop?
    Does it have a built-in factory restore/system recovery partition?
    Do you have a reinstall disc kit for it?

    As Jay already said, we can't help you with a forgotten password because we have no way of knowing your real intent for accessing that laptop.

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