Setup password is forgotten

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rfeichel

Thread Starter
Joined
Jun 11, 2007
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67
I have a Dell Studio 1557 laptop. Once upon a time I set the Setup password and I have since forgotten it. I called Dell and they were absolutely no help - - -he had not even heard of a password for the setup utility. The laptop does not have jumpers on the motherboard so that option is out. I have read that removing the internal battery will cause the computer to forget everything........is it really that drastic and is that the easiest option. When I enter a password I get an error message 13931 and the computer service tag. Suggestions ??
 

dustyjay

Jay
Joined
Jan 23, 2003
Messages
12,661
Per the Forum Rules Assistance with Passwords (bypassing/cracking) is forbidden
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,603
I have a Dell Studio 1557 laptop
I set the Setup password and I have since forgotten it
When I enter a password I get an error message 13931 and the computer service tag
What's the exact "service tag" number of that Dell Studio 1557 laptop?
Does it have a built-in factory restore/system recovery partition?
Do you have a reinstall disc kit for it?

As Jay already said, we can't help you with a forgotten password because we have no way of knowing your real intent for accessing that laptop.

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