several applications won't run on XP MCE desktop -- media player, system restore...

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MarkVII

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Feb 3, 2013
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Greetings -- my Windows XP MCE has become extremely "cranky" -- various programs simply won't run, and nothing seems to help. Here's what I've run into.

-- Windows Media Player wouldn't start. Tried to re-download from MS Downloads page. Web page gave message about needing to authenticate my copy of Windows first. Web page just sat there.

-- Tried to start System Restore, but it wouldn't start.

-- Booted into safe mode and tried System Restore. Still won't start.

-- Windows Help and Support won't open. Double click, get an hourglass for about five seconds, then nothing.

-- Tried to run Windows Update to check that out. Windows Update web page said it needed to make sure I was running the latest Windows Update program and to allow any ActiveX programs to run. Page just sat there.

-- However, automatic updates appears to be working. My PC shows that it needs updates and applies them OK.

-- Did some internet searches, downloaded and installed latest Windows Installer (4.5). Windows Update still doesn't work.

-- Deleted temporary files, cleaned out browser cache. Ran CCleaner to get rid of files and junk in registry.

-- Tried to open my McAfee control panel, but won't open. McAfee appears to be running OK, because its logo displays at the lower right of my screen.

-- Ran Malwarebytes quick scan. No malware found.

-- Ran Superantispyware quick scan. Found some tracking cookies, but nothing else.

-- Though some programs don't work, many others do. IE and Chrome work OK, as do MS Word and Excel.

Here's what TSG Sysinfo has to say:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 Processor 3500+, x86 Family 15 Model 47 Stepping 2
Processor Count: 1
RAM: 3006 Mb
Graphics Card: ATI RADEON XPRESS 200 Series, 256 Mb
Hard Drives: C: Total - 53795 MB, Free - 4146 MB; D: Total - 8197 MB, Free - 1000 MB; E: Total - 128778 MB, Free - 66733 MB;
Motherboard: ASUSTek Computer INC., Amberine M
Antivirus: Authentium Antivirus, Updated: Yes, On-Demand Scanner: Enabled

I'm totally baffled. Any suggestions would be greatly appreciated.

Mark
 
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