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Severly Slow Computer all of a sudden

Discussion in 'Virus & Other Malware Removal' started by labfvr, Dec 20, 2011.

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  1. labfvr

    labfvr Thread Starter

    Joined:
    Jul 29, 2010
    Messages:
    13
    The computer that is having this issue is Windows XP.
    I was having trouble with my internet staying connected. I tested it and the funny thing was all the systems using the wireless connection were working fine. Not mine, which is the one it is plugged directly into the modem. Then my entire system started to run slow. So, I thought it might be some sort of virus and I ran Malwarebytes, Spybot S&D, and SUPERantispyware. There were a few bugs, which the programs took care of, but it seems to still have the same issue. Any help would be greatly appreciated.

    Here is my hijack log.
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:02:34 PM, on 12/20/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVG\AVG8\avgrsx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Documents and Settings\Owner\Local Settings\Application Data\Akamai\netsession_win.exe
    C:\Documents and Settings\Owner\Local Settings\Application Data\Akamai\netsession_win.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.aol.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:56970
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
    O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [LTCM Client] C:\Program Files\LTCM Client\ltcmClient.exe /startup
    O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
    O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Akamai NetSession Interface] "C:\Documents and Settings\Owner\Local Settings\Application Data\Akamai\netsession_win.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [EPSON WorkForce 1100 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIFEA.EXE /FU "C:\WINDOWS\TEMP\E_S4.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [EPSON WorkForce 1100 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIFEA.EXE /FU "C:\WINDOWS\TEMP\E_S9B.tmp" /EF "HKCU"
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: intu-help-qb4 - {ACE22922-D07C-4860-B51B-8CF472FEC2CB} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
    O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: HASP License Manager (hasplms) - Unknown owner - C:\WINDOWS\system32\hasplms.exe (file missing)
    O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

    --
    End of file - 5064 bytes


    Labfvr
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,921
    First Name:
    Frank
    You need to read the topmost "Sticky" in this section and provide the requested logs and information.

    -------------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    --------------------------------------------------------------
     
  3. labfvr

    labfvr Thread Starter

    Joined:
    Jul 29, 2010
    Messages:
    13
    Thanks here it is. However, I see things in this list that have be removed via add or remove programs.

    32 Bit HP CIO Components Installer
    7-Zip 4.57
    Abexo Free Registry Cleaner
    Active Disk
    Ad-Aware
    Ad-Aware
    Adobe AIR
    Adobe AIR
    Adobe Anchor Service CS4
    Adobe Bridge CS4
    Adobe CMaps CS4
    Adobe Color EU Extra Settings CS4
    Adobe Color JA Extra Settings CS4
    Adobe Color NA Recommended Settings CS4
    Adobe CSI CS4
    Adobe Default Language CS4
    Adobe Device Central CS4
    Adobe Dreamweaver CS4
    Adobe Dreamweaver CS4
    Adobe Drive CS4
    Adobe Dynamiclink Support
    Adobe ExtendScript Toolkit CS4
    Adobe Extension Manager CS4
    Adobe Flash CS4
    Adobe Flash CS4 Extension - Flash Lite STI en
    Adobe Flash CS4 Professional
    Adobe Flash CS4 STI-en
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Fonts All
    Adobe Help Center 2.1
    Adobe InDesign CS4
    Adobe InDesign CS4
    Adobe InDesign CS4 Application Feature Set Files (Roman)
    Adobe InDesign CS4 Common Base Files
    Adobe InDesign CS4 Icon Handler
    Adobe Linguistics CS4
    Adobe Media Encoder CS4
    Adobe Media Player
    Adobe Media Player
    Adobe Output Module
    Adobe PDF Library Files CS4
    Adobe Photoshop Elements 5.0
    Adobe Reader 9.4.6
    Adobe Search for Help
    Adobe Service Manager Extension
    Adobe Setup
    Adobe Setup
    Adobe Setup
    Adobe SGM CS4
    Adobe Shockwave Player 11.5
    Adobe SING CS4
    Adobe Type Support CS4
    Adobe Update Manager CS4
    Adobe WinSoft Linguistics Plugin
    Adobe XMP Panels CS4
    AdobeColorCommonSetCMYK
    AdobeColorCommonSetRGB
    Akamai NetSession Interface Service
    AVG Free 8.5
    Big Fish Games: Game Manager
    BlackBerry Desktop Software 6.0
    BlackBerry Desktop Software 6.0
    Broadcom Driver Installer
    Compatibility Pack for the 2007 Office system
    Connect
    Corel Uninstaller
    CorelDRAW 10
    CorelDRAW 10
    CorelDRAW Graphics Suite X3
    Critical Update for Windows Media Player 11 (KB959772)
    Dell ResourceCD
    Embird 2006
    EN
    Epson CreativeZone
    Epson Easy Photo Print 2
    EPSON Printer Software
    EPSON WorkForce 1100 Series Printer Uninstall
    Escape from Lost Island
    Escape Whisper Valley
    FontNav
    Google Update Helper
    GoToAssist 8.0.0.514
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB942288-v3)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB958655-v2)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    HP Imaging Device Functions 13.0
    HP Photosmart Essential 3.5
    HP Photosmart Premier Software 6.5
    HP Scanjet G4000 Series
    HP Scanjet G4000 series 8.0
    HP Scanjet G4000 series 9.0
    HP Solution Center 13.0
    HP Update
    InstantShareAlert
    Intel(R) 537EP V9x DF PCI Modem
    Intel(R) PRO Network Connections Drivers
    Ioline 301 Software
    IomegaWare 4.0.3
    Java(TM) 6 Update 16
    kuler
    LEAD MCMP_MJPEG Codec Eval
    LTCM Client
    Magical Jelly Bean KeyFinder
    Malwarebytes' Anti-Malware version 1.51.2.1300
    MasterClips Browser
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2416447)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft .NET Framework 4 Extended
    Microsoft .NET Framework 4 Multi-Targeting Pack
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Help Viewer 1.0
    Microsoft Help Viewer 1.0
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office 2000 Disc 2
    Microsoft Office 2000 Small Business
    Microsoft Office 2003 Primary Interop Assemblies
    Microsoft Office 2007 Primary Interop Assemblies
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher 2007
    Microsoft Office Publisher 2007 Trial
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Standard Edition 2003
    Microsoft Office Word MUI (English) 2007
    Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Web Publishing Wizard 1.52
    Mozilla Firefox 8.0 (x86 en-US)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 Parser and SDK
    MSXML 6 Service Pack 2 (KB954459)
    MyHeritage Family Tree Builder
    NVIDIA Drivers
    NVIDIA Windows 2000/XP Display Drivers
    OCR Software by I.R.I.S. 13.0
    PDF Settings CS4
    Photoshop Camera Raw
    Pixel Bender Toolkit
    PriceGong 2.0.0
    QuickBooks
    QuickBooks Pro 2011
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Windows Internet Explorer 7 (KB938127-v2)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 7 (KB972260)
    Security Update for Windows Internet Explorer 7 (KB974455)
    Security Update for Windows Internet Explorer 7 (KB976325)
    Security Update for Windows Internet Explorer 7 (KB978207)
    Security Update for Windows Internet Explorer 7 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 9 (KB911565)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981349)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Sentinel Protection Installer 7.4.2
    Sonic DLA
    Sonic RecordNow!
    SoundMAX
    Spybot - Search & Destroy
    Suite Shared Configuration CS4
    SUPERAntiSpyware
    The Print Shop
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 7 (KB976749)
    Update for Windows Internet Explorer 7 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Update Manager
    VBA
    Visual C++ 2008 x86 Runtime - (v9.0.30729)
    Visual C++ 2008 x86 Runtime - v9.0.30729.01
    Wasatch Port Redirector
    Wasatch SoftRIP Version 6.6
    Windows Driver Package - Hewlett-Packard Image (12/14/2009 13.0.0.61)
    Windows Imaging Component
    Windows Internet Explorer 8
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Service Pack 3
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,921
    First Name:
    Frank
    The following should be uninstalled/removed in Add Or Remove Programs:

    Abexo Free Registry Cleaner

    Ad-Aware
    (Lavasoft)

    AVG Free 8.5

    kuler

    Spybot - Search & Destroy


    Hopefully, you haven't already damaged Windows by using that registry cleaner.

    ------------------------------------------------

    Adobe Flash Player 10 ActiveX should be updated to version 11.1.102.55

    Adobe Reader 9.4.6 should be updated to version 10.1.1

    Adobe Shockwave Player 11.5 should be updated to version 11.6.3.633

    Java(TM) 6 Update 16 should be updated to version 6 Update 30

    Mozilla Firefox 8.0 should be updated to version 8.0.1 or version 9.0

    Microsoft Security Essentials 2.1.1116.0 should be installed to replace AVG 8.5.

    (Note: Click the green icon with white down arrow at the upper right of each site)

    ------------------------------------------------
     
  5. labfvr

    labfvr Thread Starter

    Joined:
    Jul 29, 2010
    Messages:
    13
    Sorry, for not getting back to you right away, but it was time for me to leave work. I have spent the morning uninstalling those programs and installing the others. One thing "Kuler" does not appear in my add or remove programs. Another thing I cannot get Reader 10.1.1 to download, it keeps failing. Plus, the Microsoft Security Essentials gives me an error when prompted to update (error 0x80070424).

    Thanks
    Labfvr
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,921
    First Name:
    Frank
    It sounds like Abexo Free Registry Cleaner and whatever other registry cleaner/booster/optimizer/tuneup programs you may have used has damaged the Windows operating system. :eek:

    --------------------------------------------------------------
     
  7. labfvr

    labfvr Thread Starter

    Joined:
    Jul 29, 2010
    Messages:
    13
    I can say I never used that program. When I went to uninstall it the date it had was over three years ago. I haven't had any problems other than a IE browser hijack over a year ago, which I got help from here to correct.
    Thanks
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,921
    First Name:
    Frank
    I'm limited as to how much I can assist you in this section.

    If you want a trained gold/blue shield member to assist you further, you need to submit GMER and DDS logs and whatever other information is required.

    ---------------------------------------------------------
     
  9. labfvr

    labfvr Thread Starter

    Joined:
    Jul 29, 2010
    Messages:
    13
    Ok. How do I do that?
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,921
    First Name:
    Frank
  11. labfvr

    labfvr Thread Starter

    Joined:
    Jul 29, 2010
    Messages:
    13
    Thanks and have a Merry Christmas.
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,921
    First Name:
    Frank
    You're welcome, and you too. :)

    ------------------------------------------------------------
     
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