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Shift key causes Help+support page to appear

Discussion in 'Earlier Versions of Windows' started by cllueless, Jan 27, 2006.

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  1. cllueless

    cllueless Thread Starter

    Joined:
    Jan 27, 2006
    Messages:
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    Hi, heres hoping someone can help me!:confused: Every time I press the shift key the 'Help and Support' page comes on, closely followed by Compaq Presario's home page. I've found pressing Ctrl Alt Delete and clicking on bttnserv and clicking End task, it solves the problem, but I am still worried in case it's a virus.
    If anyone can help I would greatly appreciate it.
    Thanks, Cllueless in Cairns!!:p
     
  2. Augie65

    Augie65

    Joined:
    Mar 23, 2005
    Messages:
    6,052
    It's not a virus. This is Compaq EasyAccess Button Support. The bttnserv is the process that enables the hot buttons to function. If you disable bttnserv, your keyboard will funtion like a normal keyboard, but without this service, the additional buttons will cease to function.
     
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